NOC Technician I - Kansas City, MO

Overview

Segra is searching for a dynamic and experienced NOC Technician I to support our Kansas City, MO network operations center.

Role Overview

The NOC Technician I will perform network monitoring of the Segra SONET, DWDM, IP and Ethernet networks. This position provides in-depth support of the SEGRA Transport network, IP and Ethernet networks, and voice services. As a NOC Tech I, you will serve as the first line of defense for monitoring and management of all Segra provided network services. The NOC Tech I is responsible for triaging customers, network alarming, initiated trouble tickets, and providing timely and relevant updates to our customers. The NOC Tech must be able to prioritize remediation of issues in a 24 x 7 network operations center. Perform basic system administration tasks such as network / system troubleshooting, patching, and utilizing scripts to automate repeatable tasks. In addition to network surveillance and management responsibilities, the NOC function also serves as an escalation point for other organizations.

Responsibilities

• Monitor Segra SONET, DWDM, IP and Ethernet networks and provide in-depth support for Transport, IP, Ethernet, and voice services.
• Triages customers, monitors network alarms, initiates trouble tickets, and provides timely updates to customers.
• Prioritize remediation actions in a 24 x 7 network operations center.
• Perform basic system administration tasks, including network / system troubleshooting, patching, and using scripts to automate repeatable tasks.
• Serve as an escalation point for other organizations when needed.

Qualifications

Carrier transport circuit technologies such as Ethernet over Copper (EOC / EFM), ADSL, T1s, fiber services (DWDM), and Metro-Ethernet

About Segra

Segra is one of the largest independent fiber network companies in the nation, able to offer state-of-the-art communication solutions backed by always-on customer service. We are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world\'s largest carriers. Our network features the latest advances in IP, ethernet, and dark fiber architectures, as well as high performance data centers. Furthermore, our network powers technology solutions such as hosted voice, security, and cloud.

Segra has engineered our entire company operations to put our customers at the very center of everything we do. We invest in the communities we serve by hiring locally and continually upgrading our network infrastructure. Segra has over 1200 employees, 500k+ on-net and near-net buildings, and 44k+ fiber-route miles. We exist purely to help businesses within our footprint be successful.

Benefits Overview

Segra offers a very robust benefits package to our full-time employees, some of which include :

Our Commitment to Equality

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

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