Compliance Program Manager

Cx Compliance Program Manager

Ready to be pushed beyond what you think youre capable of? At Coinbase, our mission is to increase economic freedom in the world. Its a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, were seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the companys hardest problems. Our work culture is intense and isnt for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, theres no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.

As the CX Compliance Program Manager at Coinbase, youll lead the charge in combating money laundering and ensuring that we meet our mission to make cryptocurrency accessible to everyone. We are seeking an experienced Compliance Program Manager to oversee the execution of high-priority regulatory compliance programs within the companys transaction monitoring (TMS) function. This role involves leading strategic, multi-regional programs to ensure compliance with global AML regulatory bodies. The program manager will ensure the integration of regulatory requirements into policies, overseeing their documentation and practical implementation across the business. You will be responsible for launching key governance and controls to continuously improve and scale the way we operate, ensuring compliance with our regulatory obligations. You will work closely with your team and cross-functional partners to develop and implement effective solutions that will help us meet our goals in a meaningful way. As a natural leader with a passion for compliance and operations, youll collaborate with other leaders, internal stakeholders, and outsourced vendor partners to ensure that our operations are scaling in a thoughtful, effective way.

If youre ready to take on a challenge that will make a difference in the world, we want you on our team. Apply now and be a part of something truly transformative!

What youll be doing :

• Lead cross-functional teams to deliver large-scale, global projects ensuring that all transaction monitoring objectives are met on time and within scope.
• Work across technology, operations, compliance and product teams to continually refine and improve transaction monitoring processes, ensuring they remain compliant with regulatory requirements whilst ensuring a best in class customer experience.
• Lead the translation of compliance requirements and policies into operations processes and procedures.
• Develop and maintain a detailed program plan, setting milestones, managing resources, and identifying key deliverables to ensure successful outcomes.
• Engage with key stakeholders (legal, risk, compliance, operations) to ensure ongoing communication and alignment of goals.
• Establish robust mechanisms and feedback loops to gather operations / investigator feedback to improve upstream compliance and product controls.
• Lead the development of dashboards and KPIs to monitor the success of the compliance program and track adherence to global regulatory requirements.
• Utilize an in-depth understanding of metrics, reporting, capacity planning and financials to make informed data-driven decisions.

What we look for in you :