Collections Clerk

Job Purpose

The Collections Clerk is responsible for assisting in the generating and mailing of letters, itemized bills and other patient correspondence.

Duties & Responsibilities

• Scan correspondence and documents into the Company's Artiva system
• Complete pending tasks report daily
• Track, update, print, and mail correspondence
• Analyze patient accounts flagged for disputes
• Verify billing accuracy, insurance payments and patient responsibility
• Identify discrepancies and determine the root cause of disputes
• Identify accounts with legal representation and initiate contact with attorneys' offices to verify representation and obtain necessary documentation
• Maintain accurate records of attorney communications and legal documents related to patient accounts
• Coordinate with attorneys regarding payment arrangements, account status, and dispute resolution.
• Draft and manage responses to patient / attorney liens / disputes
• Comply with FDCPA guidelines
• Other duties as assigned
• Use, protect and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Understand and comply with Information Security and HIPAA policies and procedures at all times
• Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties

Qualifications

Working Conditions

Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.