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Dispatcher

Dispatcher

WESTERN HEATING, AIR & PLUMBINGOrem, UT, US
2 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Description :

Western Heating + Air + Plumbing is seeking a dedicated Dispatcher to join our team. We are a company that prides itself on our core values of Family, Integrity, Excellence, and Gratitude . Our team is the heart of our service, and we strive to provide an environment that reflects these values in every interaction.

The Dispatcher is responsible for effectively and efficiently managing the assignment and follow up of technicians to jobs to maintain the highest levels of customer service while meeting or exceeding company objectives.

What We Offer :

  • Work-Life Balance : Recharge with 13 paid vacation days and 6 paid holidays —because you deserve time to relax and enjoy life!
  • Comprehensive Health Coverage : We cover nearly 100% of your medical, dental, and vision insurance —plus 50% coverage for your family , so you can focus on what matters most.
  • Secure Your Future : Invest in your future with our 401(k) plan featuring a 100% company match —it's like free money for your retirement!
  • Year-Round Stability : Enjoy the peace of mind that comes with consistent, year-round work —no seasonal layoffs here.
  • Company Vehicle Perks : Hit the road in a company vehicle , provided after training —saving you time and money.
  • Career Growth & Development : Thrive with paid training and continuous learning opportunities designed to keep your career moving forward.

Responsibilities

  • Understand the skills, strengths, and weaknesses of the field technicians to dispatch field technicians in relation to the job opportunity and ability of the technician.
  • Provide all necessary information to field technicians.
  • Dispatch only one call at a time
  • Debrief each call before dispatching the technician. Update the tally sheet appropriately.
  • Create a weekly written report to the Service Manager summarizing interaction with field technicians.
  • Provide tally sheet report weekly to the Sales Manager.
  • On a weekly basis review technicians’ strength with Management.
  • Organize On-Call schedule for technicians.
  • Input leads into the computer system and relaying information to system specialist as needed.
  • “Time Stamp” field technicians for dispatch, arrival and completed times in the computer system; verity time cards.
  • Contact Customer prior to dispatch to ensure their presence and method of payment via phone or e-mail.
  • Perform other duties as assigned.

    • Schedule

  • M-F, 10 : 00 a.m. - 6 : 00 p.m. Rotating Saturdays (7 : 30 am - 4pm Saturday shift)

    • Requirements :

  • Excellent interpersonal verbal communications skills with internal teams and customers.
  • Good computer skills. Knowledge of common office applications such as MS Word, MS Excel. Experience with one or more dispatch systems.
  • Demonstrated ability to multi-task in an intense, dynamic environment.
  • Good interpersonal skills.
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    Dispatcher • Orem, UT, US

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