The Account Manager is responsible for developing and maintaining strong relationships with customers while ensuring the timely and cost-effective sales & execution of service activities such as annual outages shutdowns spare parts and overhauls. This role also includes driving sales of Categories 4 (mechanical retrofit projects) 5 (MRO services) 6 (Spare Parts) and 8 (Digital) service works expanding business opportunities within these categories. Acting as the single point of contact for customers the Account Manager coordinates with WtX Regional Management subcontractors and internal teams to deliver high-quality service execution. The role focuses on increasing share-of-wallet driving long-term relationships and ensuring commercial success.
Sales & Customer Relationship Management :
- Drive sales of Category 4 5 6 and 8 service works expanding business opportunities.
- Identify and pursue new business opportunities to increase share-of-wallet with assigned customers.
- Act as the primary point of contact for customers building and maintaining strong relationships.
- Conduct customer visits i and sales presentations to assess needs and offer solutions.
- Lead contract negotiations and manage service agreements to ensure long-term partnerships.
- Stay informed about market trends industry conditions and competitor activities to drive sales strategy.
Service Execution & Project Coordination :
Oversee the planning and execution of service projects including outages shutdowns and overhauls.Ensure projects are completed on time within budget and meet quality and safety standards.Coordinate personnel tools documentation and time schedules to ensure seamless execution.Work closely with Field Service and Technical Service Warehouse & Procurement Finance etc. to support timely project delivery.Monitor financial performance track costs and manage milestone-based invoicing.Proactively identify risks and implement solutions to mitigate delays or cost overruns.Compliance & Collaboration :
Ensure strict adherence to QHSE (Quality Health Safety and Environment) standards internal policies and external regulations.Document lessons learned from completed projects to refine and optimize future service execution.Analyze project performance metrics and implement best practices for operational excellence.Work closely with Field Service and Technical Service other RSCs BL WtX BL Spare Parts Pools and Support Functions to ensure alignment and optimize service delivery.Key Performance Indicators (KPIs) :
Customer satisfaction and retention.On-time and within budget project execution.Increase in service contracts and overall revenue.Efficiency in cost tracking invoicing and contract execution.Achievement of Order Intake (OI) Contribution Margin (CM) and Net Sales targets.Operational efficiency and risk management in outages and shutdownsQualifications :
Qualifications & Experiences :
Bachelor Degree in Mechanical Process or Electro-Mechanical OR Business Degree with strong technical affinity.5 years in service-related positions such as project manager or services sales preferably in Power Plants or Waste-to-Energy Environment.Proven coordination experience in project and service execution.Strong knowledge of WtX (Waste-to-Energy) technology local regulations and service operations.Expertise in contract management negotiations and financial planning.Hands-on experience in budgeting cost estimation and revenue forecasting.Strong communication and influencing skills with an ability to lead cross-functional teams.Experience with working in a matrix organization.Proficient in ERP (preferably IFS) Microsoft Office and project management tools.Fluent in the local language and english another language is a plus.Personal Attributes :
Strong awareness of QHSE (Quality Health Safety and Environment) management system and commitment to safe work practices.Customer-focused proactive and adaptable.Excellent communication and interpersonal skills.Self-motivated and organized with strong prioritization abilities.Collaborative team player with creative problem-solving skills .Willingness to travel within the designated region (20-40%).This job description is indicative and not exhaustive. The Employees duties and responsibilities may evolve according to the Companys needs in line with his skills and qualifications
Additional Information :
We Offer :
Responsible challenge with diversified field of activityTeam-oriented working atmosphere in an international CompanyPersonal development opportunities through own Inova AcademyOpportunity to gain an insight into various technical disciplinesExcellent employment conditionsAttractive working place (central good transport links)Modern infrastructurePhysical Demands :
Frequently required to talk or hear sit use hands to finger handle or feel reach with hands and arms. The employee must occasionally lift and / or move up to 10 pounds.Working Conditions :
Primary environment : ambient room temperatures lighting and traditional office equipment as found in a typical office environment. The noise level in the work environment is usually moderate.Statement regarding individuals with disabilities :
In accordance with the Americans with Disabilities Act it is possible that requirements may be modified to reasonably accommodate the physical and mental limitations of an employee or an applicant. However no accommodations will be made which may pose serious health safety or environmental risks to the employee or others or which impose undue hardships on the organization.
Statement regarding Equal Employment Opportunity
Equal Opportunity Employer all applicants will be considered for employment without regard to age ancestry color disability (mental and physical) exercising the right to family care and medical leave gender gender expression gender identity genetic information marital status medical condition military or veteran status national origin political affiliation race religious creed sex (includes pregnancy childbirth breastfeeding and related medical conditions) and sexual orientation or status with regard to public assistance.
Note : This job description is not intended to fully and completely describe all duties of the position. Other duties not specifically described herein may be required from time-to-time or as required.
For HR agencies : Please note that we do not accept applications coming from agencies. Thank you.
Remote Work : Yes
Employment Type : Full-time
Key Skills
Business Development,Front End,Bricklayer,Ftp,KYC
Experience : years
Vacancy : 1