Social Communications and Escalation Manager

Social Communications Manager For YouTube's Incident Management Office

This role may also be located in our Playa Vista, CA campus. Applicants in the County of Los Angeles : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Minimum qualifications :

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in a project management or management role.
• 4 years of experience working with incident response management, risk mitigation, customer support and social media communications.
• 4 years of experience in escalation management, executive communications, and making time-critical decisions with incomplete information.

Preferred qualifications :

As a Social Communications Manager for YouTube's Incident Management Office (IMO), lead training and exercise efforts, manage external communications for outages, advise on skills development and deliver clear, simplified technical updates for global audiences during high-pressure incidents. The role requires weekend coverage shifts (up to 3 weekend / holiday days a quarter) and fixed availability during weekdays, typically 10 : 00am - 6 : 00pm ET. The exact weekday schedules may slightly vary due to operational needs.

The US base salary range for this full-time position is $108,000-$155,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.