Service Representative - Property & Casualty

Service Representative - Property & Casualty

Customer Care - Fully remote position in Property & Casualty. Start Date : January 5, 2026 Schedule : Must be able to work any shift that falls between the hours of 7 : 00 am - 8 : 00 pm CST Monday-Friday - some Saturdays may be required.

In this role, you will primarily support educators by addressing inquiries about their auto and property insurance policies. Through phone calls, emails, and live chats, you will provide exceptional customer service, helping our clients protect their valuable assets.

No license or experience in Insurance? No problem! Horace Mann will provide the necessary training and support to help you obtain your Property & Casualty License if you do not already have one.

If you have a passion for supporting educators and making a meaningful impact, this role could be a great fit for you.

Key Responsibilities

• Develop strong knowledge of Horace Mann Property and Casualty insurance products, services and policies.
• Handle and problem solve customers' inquiries via phone, email, and chats.
• Responsible for ensuring a great customer experience in both written and verbal communications.
• Maintain quality and compliance within every interaction by adhering to all applicable company and state rules and regulations.
• Responsible for proactive up-sell and cross-sell of insurance solutions to existing customer base.

Requirements

H.S. diploma or GED required (Bachelor's degree preferred).

Successfully complete the Service Representative Trainee Program

Basic math skills and billing interpretation skills.

Internet speed of at least 10 mb / s download 1mb / s upload Verification required.

Work location is flexible if approved by the Company except that the position may not be performed remotely in New York, California, Colorado, Washington, New Jersey, Maryland, Alaska, Hawaii, Massachusetts, Minnesota, New Mexico, Oregon, or Rhode Island.

Pay Range : $16.20 - $25.43 per hr. Salary is commensurate to experience, location, etc.