Enterprise Provisioning Specialist

Overview

Global Relay is a provider of enterprise information archiving with cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of highly regulated firms to help them achieve compliance and gain visibility and control over their information.

We offer competitive compensation and benefits and a culture that supports big ideas, new challenges, and groundbreaking innovation. Global Relay values diversity, inclusion, and collaboration across all teams.

Our Enterprise Onboarding Team is available 24x7 to support customers globally.

Your role

As part of the Enterprise Onboarding Team, the Enterprise Provisioning Specialist executes the technical onboarding of Global Relay's services. You will collaborate with the Onboarding Team and customer IT resources to implement services in scope, provide guidance on best practices, and drive implementation progress. You will be a trusted client advisor, ensuring solutions meet each customer's unique requirements while setting up services correctly and smoothly.

Your responsibilities

• Setup and implementation of the Global Relay product suite, including third-party services.
• Provide world-class service in deploying Global Relay services and resolving customer inquiries.
• Build strong relationships with Customers, Partners, and Global Relay teams.
• Ensure client project deadlines are met efficiently and professionally.
• Work with clients to determine required workflows and implement solutions leveraging best practices.
• Assist Business Development with pre-sales configurations and proof of concept / trial implementations.
• Complete implementations for clients with extensive user bases and high complexity.
• Validate data and message flows meet compliance requirements.
• Address errors or omissions in provisioning documentation or wiki articles.
• Perform peer reviews of new service implementations.
• Manage high-profile client setups independently while guiding Project Managers and Business Development.
• Establish connectivity and appropriate archiving from mixed, multi-clustered email server environments.
• Setup archiving for services deployed in customer environments.
• Configure SAML authentication, Single Sign-On, and Directory Sync Services for enterprise customers.
• Manage multi-tenant setups with various contacts.
• Attend Sprint demos to advocate for client and implementation interests to Product.
• Review release and emergency fix deployment plans and communicate risks.
• Update team knowledge base and client-facing documentation with product updates.

About you

Working conditions

Provisioning coverage is 24x7 in a follow-the-sun model. Specialists may need to work scheduled days, weekends, and off-hours for planned activities, urgent requests, and escalations.

What you can expect

Global Relay offers a supportive environment with mentoring, coaching, and opportunities to achieve career goals. You will work with diverse, talented colleagues and be part of a culture that rewards perseverance and innovation.

Equal opportunity

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We provide reasonable adjustments and accommodations to meet individual needs. To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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