Quality Assurance Analyst

A company is looking for a Quality Assurance Monitoring & Testing Analyst.

Key Responsibilities

Conduct regular monitoring and testing of operational processes to ensure compliance with established standards

Compile and analyze findings from speech analytics and compliance reviews, developing detailed reports on outcomes and recommendations

Collaborate with operational teams to develop remediation plans and track the implementation of corrective actions

Required Qualifications

Bachelor's degree in business administration, Communication, Legal Studies, or a closely related field

2-3 years of relevant experience in monitoring & testing, quality assurance, or compliance, preferably in a collection agency or financial services setting

In-depth knowledge of federal and state laws, regulations, and industry best practices

Proficiency in using speech analytics software and other quality monitoring tools

Professional certification in quality assurance and / or compliance is desirable