Client Experience Coordinator

Job Description

Client Experience Coordinator

Location : DTLA

Schedule : fully onsite | Monday-Friday, 8 : 00 am - 5 : 00 pm

Duration : temp-to-hire

Salary : $23-$26 / hr

Job Description : The Client Experience Coordinator will provide a high level of concierge service and administrative support to the office and clients.

Responsibilities :

• Manage the front desk, and provide concierge-level services to clients and visitors
• Prepare and distribute mail
• Coordinate food and beverage service (e.g., cafés, snacks, and beverages), restock, clean, and oversee the set-up and breakdown of lunch buffets
• Maintain facilities including liaising with building management, security and janitorial staff
• Coordinate hybrid hearings (e.g., logging conference rooms, panelists, and clients into online sessions)
• Support all clients with technological needs and troubleshooting - liaise with the IT department for tech support and logistics
• Provide touchpoints to clients to ensure that their local Resolution Center ("RC") is prepared to satisfy the clients' needs

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.