Client Success Representative

Grow Healthy

If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn't just welcomed it's nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don't just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it's a calling that drives us forward every day.

Job Overview

The Client Success Representative (CSR) position will develop relationships with large key clients. The CSR role will serve as the main point of contact for external clients and will be the lead team member tasked with client satisfaction and success. This role will also include coordinating across internal Altura MSO teams, clients, and vendor(s) to develop business strategies and drive action plans and meetings. This role requires strong organizational, cross-functional execution, executive communication, presentation skills, and relationship skills, along with keen business judgment to be successful. CSR with excellent organizational and communication skills, and able to identify problems and develop solutions. As a CSR, you will play an integral role in organizing, prioritizing, and executing the needs of Altura clients.

Minimum Requirements

Bachelor's degree with a minimum of 3 years of relevant experience, or 5-7 years of relevant experience instead of a degree.

Minimum of 3 years of managed care experience (HMO, PPO, Provider Networks, etc.) is required.

Working knowledge of provider network, eligibility, claims, credentialing, and utilization management preferred.

Must have an understanding of Medi-Cal, Medicare, RBRVS, case rate, capitation, and other payment structures.

Familiarity with the overall healthcare landscape, key healthcare administration, and payer processes.

Compensation

$85,177.54 - $106,471.92 annually

Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.

Benefits & Career Development

• Medical, Dental and Vision insurance
• 403(b) Retirement savings plans with employer matching contributions
• Flexible Spending Accounts
• Commuter Flexible Spending
• Career Advancement & Development opportunities
• Paid Time Off & Holidays
• Paid CME Days
• Malpractice insurance and tail coverage
• Tuition Reimbursement Program
• Corporate Employee Discounts
• Employee Referral Bonus Program
• Pet Care Insurance

Job Advertisement & Application Compliance Statement

AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.