Client Success Manager
- Full-time
Job Description
Woundtech is seeking a results-oriented Client Success Manager- MSO Focus to drive growth and establish long-term partnerships with Management Services Organizations (MSOs) in the healthcare sector. This role is critical to our mission of delivering value-based solutions to healthcare organizations. The ideal candidate will have a deep understanding of MSOs, their operational models, and the healthcare sales landscape.
As a Client Success Manager you will build and execute account strategies, engage key decision-makers, and manage complex sales cycles to expand net referrals from the top MSOs in the Los Angeles and Orange County, CA markets.
Key Responsibilities :
- Account Development and Management
o Establish and maintain strategic relationships with key MSO stakeholders, including executives, operational leaders, and clinical teams
o Serve as a trusted advisor, understanding client needs and delivering tailored solutions that align with their business objectives
o Develop and execute comprehensive sales strategies to grow revenue within the MSO market segment
o Drive the MSO sales process from prospecting to closing, ensuring alignment with company goals and client expectations, as required
o Meet or exceed sales targets and performance metrics
o Stay informed on trends in MSO operations, regulatory changes, and healthcare industry developments
o Leverage market insights to identify opportunities for innovation and competitive differentiation
o Work closely with internal teams (marketing, product services, operations) to deliver seamless client experiences and successful implementations
o Provide feedback to internal teams to refine offerings and address market needs effectively
o Develop and maintain account plans for strategic clients, outlining goals, challenges, and growth strategies
o Provide regular updates to leadership on account performance, pipeline status and market trends
Qualifications
o Bachelor’s degree in business, healthcare administration, or a related field preferred
o 5+ years of experience in strategic account management, healthcare sales, or business development, with a focus on MSOs or similar organizations
o Proven track record of managing high-value accounts and achieving revenue growth targets
o In-depth knowledge of MSO operations, challenges, and market dynamics
o Strong negotiation, presentation, and communication skills
o Ability to manage complex sales cycles involving multiple stakeholders
o Proficiency in CRM tools and Microsoft Office Suite
Personal Attributes
Remote Role with about 30%-40% travel
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