GAP Processor

Job Description

Job Description

Summary

As a GAP Processor you will assist with processing and adjudicating GAP benefit requests submitted by Contract Holders, Financial Intuitions, Third Party Administrators, Dealerships and Sales Agents.

Additionally, you will be responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company processes, products and programs as well as communicating effectively with team members within the Claims Department

Essential Duties and Responsibilities

• Processes and adjudicates an average number of new claims, submitted claims and pending claims per day.
• Determines the payoff balance of the loan based on the interest calculation used in the Finance Contract, calculates interest to the date of loss and prepares an amortization schedule.
• Accurately calculate GAP claim payments and complete payment requests to Financial Intuitions and Contract Holders.
• Review claims and claim status as necessary with Contract Holders, Financial Intuitions, Third Party Administrators, Dealerships or Underwriters to provide timely and accurate resolution.
• Answer claim related questions via telephone and e-mail in a timely and professional manner.
• Request additional documentation by telephone, e-mail, and correspondence.
• Prepares correspondence explaining settlements, adjustments and denials.
• Review claim documents relation to the contract provisions including state requirements / limits.
• Conduct necessary research to resolve claim issues.
• Follow established departmental procedures, and processes in preparing and submitting each claim in a timely manner to Management for final review and payment approval.
• Gathers and prepares GAP loss data and reports and distributes to Manager.
• Supports and relieves customer service department call overflow.
• Performs other duties and projects as assigned.

Education and Experience

• High School Diploma or General Education Degree (GED), required
• Experience using Microsoft Office, specifically Word, Excel and Outlook.

Physical Demands

While performing the duties of this job, the employee is regularly required to type and look at a computer screen for long periods of the day.

The employee must be able to sit for long periods of time.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Note

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.

Automobile Protection Corporation (APCO) is a Drug Free Workplace as well as an Equal Opportunity Employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state or local law.