Patient Services Rep (Front Desk)

Key Duties and Responsibilities

The PSR is expected to perform position-related duties that include, but are not limited to :

• Provide exemplary customer service
• Greet and direct patients, sales personnel and visitors.
• Check in / verify information for established and new patients, confirm insurance / referral, consent forms and all patient information are up to date in practice management software and electronic medical record systems
• Identify payor source, verify insurance eligibility and financial status
• Enter personal health information and financial information into practice management system with a high rate of accuracy;

complies with federal and local laws to ensure patient privacy

• Assist patients with completion of paperwork when necessary
• Inform patients of delay or wait time for appointments
• Review records for completeness, print necessary updates and put records in order
• Review physician clinic schedule for accuracy
• Collect and post co-pays
• Facilitate flow of patients by coordinating with medical assistants
• Schedule appointments, both over the phone and in person
• Schedule interpreters for patient appointments as needed
• Process outgoing referrals as needed
• Complete duties and assist others as directed
• Must follow all policies as introduced during new associate On-Boarding, updated real time and outlined in Associate Handbook

Education, Experience, Knowledge, Skills and Abilities

• High School Diploma or the Equivalent
• 1-2 years relevant experience in public contact, preferably in medical office environment
• Minimum 1-year front office or reception experience, medical preferred
• NextGen and / or EMR experience (desired)
• Knowledge of practice management software and patient portal software is a plus

Work Environment / Physical Demands

The work environment / physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work may be performed in an office and clinical environment. Requires corrected vision and hearing to normal range. While performing the duties of this job, the associate is regularly required to talk or hear.

The associate is required to sit for long periods of time, stand and walk, bend and stretch. Use of telephone and computer is required.

Manual dexterity required for use of computer keyboard. Occasionally lifts and carries items weighing up to 40 pounds. May requires working under stressful conditions or working irregular hours.

This description is intended to encompass essential job functions, the general supplemental functions and the essential requirements for the performance of this job.

It is not an exhaustive list of all duties, responsibilities and requirements of a person. Other functions may be assigned and leadership retains the right to add or change the duties at any time.