NOC Service Desk Technician 1 Intern
Position Summary
GDS is looking for an Intern to help the NOC Technicians and the GDS NOC Team.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following :
- Assist the NOC with administrative tasks
- Help create standard processes and procedures for the NOC desk
- Experience assisting Tier 1 NOC Technicians support end users.
- Provide troubleshooting and technical support via phone, email, & web based tools.
- Complete remote troubleshooting through diagnostic tools and techniques.
- Draws on basic understanding of network topology and connectivity to monitor and troubleshoot customer networks.
- Maintain established levels of customer satisfaction.
- Identify and suggest possible improvements to procedures
- Participate in meetings for departmental, process, and project planning as required.
- This role is part-time
Minimum Qualifications (Knowledge, Skills, and Abilities)
- High School diploma
- Sharepoint experience is a plus
- Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, and communicates decisions to others.
- To perform this job successfully, an individual should have knowledge of Contact Management systems; Database software;
Internet software; Spreadsheet software and Word Processing software.
- Strong analytical and problem-solving skills to resolve operations issues.
- Effectively communicate with others both verbally and in writing required.
- Must demonstrate the ability to multi-task in high-stress situations while working in a fast-paced environment.
THIS ROLE IS PART-TIME!
This is a paid internship.
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