Call Center Representative

Job Description

This is a remote position.

Job Summary :

The Call Center Representative serves as the primary point of contact for customers, handling inbound and / or outbound calls. The role involves providing information, resolving issues, processing orders, and ensuring a positive customer experience.

Key Responsibilities :

Answer incoming calls and respond to customer inquiries promptly and professionally.

Provide accurate information about products, services, billing, or company policies.

Resolve customer complaints or escalate complex issues to higher-level support.

Process orders, returns, or account updates in the company’s system.

Maintain customer records by updating account information as needed.

Meet or exceed performance metrics such as call quality, handle time, and customer satisfaction.

Adhere to company policies, procedures, and compliance standards.

Participate in training and feedback sessions to improve service quality.

Requirements

High school diploma or GED required; associate’s degree preferred.

Excellent verbal and written communication skills.

Strong problem-solving and active listening abilities.

Basic computer proficiency (CRM systems, Microsoft Office, etc.).

Ability to multitask and manage time effectively.

Patience and empathy in customer interactions.

Benefits

Health Insurance – Medical, dental, and vision coverage

Career Growth Opportunities

Flexible Work Schedule

Requirements

High school diploma or equivalent (Bachelor’s degree preferred). Excellent verbal and written communication skills.