Clinical Scheduler

Clinical Scheduler

The Clinic Scheduler is responsible for scheduling patient appointments for designated areas according to protocol. Provides courteous, professional and efficient service to patients and providers. Responsible for accurately completing registration process for all patients including collection of copayments and patient demographic information.

Primary Duties and Responsibilities :

• Schedules patient appointments, consultations, diagnostics, and procedures in accordance with physician protocols
• Reviews all incoming and outgoing referrals for our assigned physicians
• Communicates scheduling and patient changes with appropriate clinic staff efficiently
• Responds to patient inquiries regarding appointments and provides appointment reminders
• Accept and submit insurance claims and payment, as well obtaining HMO referral for patients to be seen from their primary care provider
• Collect co-payments
• Updates and maintains physician scheduling templates
• Resolves scheduling conflicts proactively to address patient and care team needs

Competencies :

Organizational Culture :

All OrthoIllinois employees focus on service by putting the mission, vision, and value statements into practice and using the guiding principles of Compassion, Respect, Trust, Integrity, Innovation, Education Fiscal Responsibility, Practice Independence, Accountability, and Empowerment to direct their interactions and decision making. Employees promote and model the service standards to create lasting impressions, extraordinary moments, exceptional on-stage experiences, and meaningful and compassionate connections.

Education and Experience Requirements :

Environmental / Working Conditions :

Physical / Mental Demands :

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.