Emergency Call Center Call Taker

Driven by care, the LifeLine philosophy permeates far beyond a slogan. Established in 2008, LifeLine has rapidly blossomed into a regional industry leader. Our staunch reputation is built on reliability, safety, and innovation. Proudly serving our communities in Illinois and Michigan, LifeLine’s progressive expansion is reshaping medical transportation.

Job Description :

LifeLine Ambulance is seeking a qualified Dispatch Call Taker. The Call Taker reports directly to the Director of Communications in conjunction with Dispatchers. The Call Taker is responsible for call intake / scheduling of emergency & non-emergency transportation needs for ambulance & wheelchair bound patients, answering general questions, directing callers to appropriate departments and assisting field personnel.

Responsibilities :

• Answer, screen, and direct calls
• Distinguish the need for emergency transportation
• Pre-arrange transport for facilities while determining the level of care needed for the patients
• Provide information and assistance for customer service inquires as needed
• Communicate with multiple departments and EMS personal
• Provide supportive information to customers to assist them in arranging appropriate transport
• Other duties as assigned

Requirements

Position Requirements :

Preferred :

What we offer :

Competitive Pay, PTO, overtime opportunities

A variety of elective benefits including Medical, dental, and Vision insurance, and 401K

Tuition reimbursement

Uniforms

On-site continuing education

Family culture based on open communication

EMS career advisers

LifeLine is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce : Minorities / Females / Disabled / Veterans.

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