Supplier Support Analyst

Airswift is seeking a Supplier Support Analyst to work with one of our major LNG clients in Houston, TX, for a 6-month assignment with possible extension.

Provide suppliers with the required support and training to ensure effective and efficient interactions throughout the supplier's lifecycle.

Job Responsibilities :

Attend and resolve or escalate supplier's and business users' requests, inquires, or issues in their interactions with the company on supplier onboarding, supplier data maintenance, supplier invoicing, and specialized service providers' platform utilization by performing the following tasks :

• Provide guidance on onboarding process, forms, system use and required information and documentation.
• Provide guidance on uploading / updating their information on Ariba.
• Attend Ariba technical issues requests, create a Solman ticket for the issue and monitor completion.
• Provide guidance on invoice upload in Ariba.
• Provide guidance on the registration process and documents' upload on the specialized services providers' platform.
• Escalate to the appropriate channel any issue that could not be resolved, monitor the status of the request, and communicate final solution to requesting supplier or business user.
• Act as single point of contact for suppliers' and business users' requests, inquires or issues related to Supplier Management processes.
• Proactively monitor the registration process for the assigned Supplier and provide ongoing support to ensure suppliers understand the process and utilize the systems effectively.

Support suppliers phase out due to inactivity by performing the following tasks :

Support suppliers phase out due to underperformance or unsuccessful compliance checks by performing the following tasks :

Identify opportunities to improve company's onboarding and registration process by performing the following tasks :

Required Skills :

Education / Experience :

Other Qualifications

Licenses and Certifications