Smart Home Help Desk Support Specialist I
AAA Mountain West GroupTempe, AZ, United States2 days ago
Job type
- Full-time
Job descriptionRemote troubleshooting Research, respond, and resolve customer technical issues related to alarm panels, cameras, and z-wave devices Contact customers (inbound and outbound) regarding troubleshooting issues / requests Use online resources, websites, computer, and web-based downloading programs Test with customer, verify codes and signals are received and working properly Submit service tickets as needed for onsite service Document interactions with customers including a summary of the call and any resolution notes Provide basic customer support Answer calls in the customer support queue when call volume dictates Collect customer payments Answer basic billing questions Provide general customer account support Effective verbal and written communication with customers, technicians, department personnel, and other team members Ability to interact with customers and field technical staff via phone, email, and chat Open, cooperative, positive team?oriented attitude Ability to multi?task and manage priorities Basic working knowledge of Microsoft Word and Excel High School Diploma or equivalent Six months or more of technical support or help?desk experience (preferred) Call center or customer?facing experience (preferred) Fluency in a second language (preferred) Independent judgment, resourcefulness, and effective problem?solving skills Minimum 30 words per minute typing speed Strong communication skills Seniority level : Entry level Employment type : Full?time Job function : Information Technology Industry : Consumer Services Location : Tempe, AZ
Smart Home Help Desk Support Specialist I
Join to apply for the Smart Home Help Desk Support Specialist I role at AAA Mountain West Group.
Benefits
- Great Pay opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
- Annual Incentive Plan Eligibility to participate in AAA NCNU annual bonus plan
- 401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period
- Benefits Medical, Dental, Vision, wellness program and more!
- Paid Holidays
- Paid Time Off Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
- Collaborative Environment AAA values your contribution to providing exceptional service to our members
- Free AAA Classic Membership
- AAA Product Discounts
- Tuition Reimbursement Program
Responsibilities
Qualifications
Other Details
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Help Desk Support Specialist • Tempe, AZ, United States
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