Campaign Fulfilment Manager

Overview

Company Description

Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space?

At Informa TechTarget, you'll collaborate and grow alongside some of the industry's most respected experts. You'll work with leading brands and be exposed to world-shaping innovations. You'll apply your energy and intellect to helping clients be faster to market and faster to revenue.

We're a vibrant community of world-class practitioners - over 2000 colleagues strong - with offices in 19 locations around the world. We're traded on Nasdaq and also part of Informa PLC, a global leader in business-to-business events, digital services, and academic research in the FTSE 100.

About Informa TechTarget

Informa TechTarget (Nasdaq : TTGT) informs, influences and connects the world's technology buyers and sellers, to accelerate growth from R&D to ROI.

With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first-party audience members, Informa TechTarget has a unique understanding of and insight into technology markets.

Underpinned by those audiences and their data, we offer expert-led, data-driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients. We provide our customers with :

Trusted information that shapes the industry and informs investment

Intelligence and advice that guides and influences strategy

Advertising that grows reputation and establishes thought leadership

Custom content that engages and prompts action

Intent and demand generation that more precisely targets and converts

Our organization is committed to sustainability, diversity, wellbeing, and ethical working practices. Visit informatechtarget.com and follow us on LinkedIn.

For more information, visit informatechtarget.com and follow us on LinkedIn

Job Description

This role is based in our Auburndale, MA office.

The Campaign Fulfilment Manager is primarily responsible for supporting the management of delivery of products on a contract from inception to completion to ensure complete customer satisfaction. This includes the day to day responsibility of coordinating the reconfirming of what the customer purchased, capturing customer soft goals to communicate to all post sales teams, collection / receipt of online media deliverables, handling all post sale changes. Candidates must be logical thinkers with good communication skills who are able to multi-task and work under pressure. This individual needs to be a team player, detail-oriented and comfortable working in a fast paced environment.

Essential Job Functions :

Onboarding & Campaign Set Up

Coordinate the receipt of online creative materials from Agencies and / or Advertisers to ensure creative deadlines are met for all media campaigns

• Build relationship with Advertisers to provide support and to fulfill campaign in order to help build a loyal customer base;
• Communicate with the Sales, Customer Success Managers, Product Ops teams about campaign status, performance and execution;
• Provide excellent Customer Service by responding to internal and external customer inquiries over the telephone and through email;

Provide order status and performance updates to Sales Reps; and,

Ensure proper revenue forecasting and recognition on a weekly basis.

Campaign Fulfillment

Setting up auto-reporting and ownership of any manual client reporting deliveries

Determine and execute campaign fulfillment strategy

QA and monitoring delivery of campaigns and optimizing where necessary

Weekly product / client reporting

Processing Campaign Changes including working with sales and clients to set proper expectations around impact and timing

Processing lead returns and maintaining system accuracy

Securing any necessary proof of delivery and processing month end close tasks

Qualifications

Knowledge, skills and abilities required :

Analytical mindset- must be able to dissect problems and make decisions using data

Proven sales and client management abilities, preferably to the advertising and agency marketplace; and,

Accurate data entry skills, problem solving ability and the ability to work independently.

Additional Information

The salary range for this position is $42k-$48k based on experience.

Our benefits include :

Great community : a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment

Broader impact : take up to four days per year to volunteer, with charity match funding available too

Career opportunity : the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves

Time out : 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year

Competitive benefits , including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount

Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more

Recognition for great work, with global awards and kudos programs

As an international company, the chance to collaborate with teams around the world

This post will expire on 10 / 10 / 2025

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