Customer Support Representative

Job Description

Job Description

Client Support Representative

Location : Hybrid in Kansas City, MO

Pay Rate : $23 - $25 / Hour

Benefits : This position is eligible for medical, dental, vision, and 401(k).

Full time, contract opportunity, 6 months

Overview

Addison Group is seeking a Client Support Representative for a growing team within the insurance and client services industry. This position is ideal for someone who thrives in a fast-paced, service-oriented environment and enjoys connecting with clients over the phone and through email. The ideal candidate is personable, detail-oriented, and confident managing a high volume of calls while providing top-tier customer service.

Responsibilities

• Deliver prompt and professional customer service to clients via phone and email, handling a high volume of daily inquiries.
• Assist clients in understanding policy details, coverage options, and claims processes.
• Accurately maintain and update client information within internal systems.
• Communicate policy updates and documentation clearly and efficiently.
• Collaborate with internal departments to ensure a seamless client experience.
• Participate in virtual and in-person training sessions to strengthen product and process knowledge.

Qualifications

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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