Customer Support Specialist

A company is looking for a Customer Support Specialist 1.

Key Responsibilities

Deliver excellent customer service through various support channels

Research, troubleshoot, and resolve software and process-related issues

Document support cases and provide workflow guidance to clients

Required Qualifications

Minimum of 2 years working in an orthodontic practice in relevant roles

At least 1 year experience with integration partners' software systems

Ability to troubleshoot and research complex software issues

Proactive in sharing insights and improving client outcomes

Drive to perform at a high level in a fast-paced environment