The Grandover Resort & Spa a Wyndham Grand Hotel is currently hiring a dedicated and reliable Housekeeping Manager. This is a great opportunity to become a part of an award-winning property known for its exceptional guest experience and luxurious atmosphere.
Job Responsibilities:
Supports in maintaining a superior level of cleanliness and service to our guest, while developing and motivating our staff with a primary focus on Guestrooms and tower areas.
Overseeing the cleanliness and service excellence are consistently maintain throughout the guest experience. Overseeing the condition of the public area, with routine daily inspections. Evening availability may be required based on operational needs.
Lead and train, supervisors, room attendants, public space attendant, housepersons, and Laundry, to ensure the Hotel meet and maintain high quality standards for the expectations of the guest.
Communicate with maintenance and carpentry to correct and discrepancies in guest areas.
Direct training, and remedial training to ensure new hire understands their role, expectations, safety procedures and service standards.
Motivate staff to attain higher goals
Ensure OSHA compliance with regards to Chemical Safey and Bloodborne Pathogens
Oversee special projects in hotel areas
Assist with schedules, and changes occurring daily due to occupancy, illness and request
Coordinating with Laundry Manager/Supervisor for linen and inventories.
Ensure daily inspections of all VIP and "show rooms" to maintain the highest standards of cleanliness and presentation
Counseling and disciplining staff within boundaries of Grandover Polies.
Guest relations and conflict resolution for complaints of rooms, commercial area, and staff issues.
Ensure staff has necessary materials and supplies readily available to perform duties efficiently.
Attend meetings/appointments for Executive Housekeeper as needed.
Monitor overtime for assignments and provide verbal justification to Executive Housekeeper for any hours incurred.
Ensure proper use of all equipment to promote safety and promote a safe work environment, preventing damage to property.
Oversees the issuance, tracking and securing storage of all facility keys.
Assisting Executive Housekeeper in establishing Department goals/objectives.
Performing any other task as directed by the Executive Housekeeper.
Job Requirements:
Understanding and proven track record in operational management.
Prior housekeeping leadership experience.
Possesses demonstrated experience in conducting guest room inspections, documenting detailed notations, and managing floor and room inventory procedures.
Strong written and verbal communication skills are essential, along with basic computer proficiency, including Microsoft Word and Excel.
A minimum of two years of experience in an operational management capacity.
Benefits:
Health insurance
Dental insurance
Vision Insurance
Pet Insurance
Disability Insurance
Paid Time Off
401(k) with employer match
Employee cafeteria
Uniforms provided
Hotel Discount Program
Employee Referral Bonus Program
Koury Corporation is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Housekeeping Manager • Greensboro, NC, US
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