Senior Manager, New Customer Acquisition (NCA) Sales Team

Senior Manager, New Customer Acquisition (NCA) Sales Team

Upshop is the foremost provider of a SaaS platform designed to streamline forecasting, ordering, production, and inventory optimization processes for food retailers. Our unified platform simplifies and enhances associate tasks, promoting smarter and more interconnected operations across Foodservice, Produce, Center, DSD, and eCommerce departments. With over 450+ retailers and 50,000+ stores relying on our mission-critical operations platform globally, customers have witnessed substantial enhancements in sales, shrinkage reduction, food safety, and sustainability throughout their stores.

Role Overview

The Senior Manager, New Customer Acquisition (NCA) Sales Team leads Upshop's team of Account Executives responsible for acquiring new customers across grocery, non-grocery retail, and convenience retail. This leader plays a critical role in driving new logo growth by developing sales talent, enabling consistent execution, and accelerating Upshop's penetration into adjacent market segments.

The ideal candidate brings deep retail SaaS expertise and a strong coaching mentality. They excel at establishing scalable, repeatable new-logo motions in emerging or evolving markets and leverage modern toolsincluding AI-driven insightsto optimize activity quality, improve seller prioritization, and increase win rates. This leader also understands how to balance diverse selling styles while ensuring alignment to Upshop's agreed-upon sales methodology and core value narrative.

Key Responsibilities

Team Leadership & Talent Development

• Serve as a hands-on coach focused on skill development, deal strategy, territory planning, and continuous performance improvement.
• Develop a diverse team of Account Executives by recognizing individual strengths and selling styles while reinforcing consistent, structured sales practices.
• Build a culture of accountability, learning, inclusion, and high achievement through structured operating rhythms, feedback, and individualized development plans.
• Use AI-driven tools and insights to support coaching conversations, improve activity quality, and drive efficiency across the team.
• Identify skill gaps and partner internally to provide training, tools, and development resources.

Sales Strategy & Execution

Cross-Functional Collaboration

Market & Customer Expertise

Qualifications

Required

Preferred

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