Resource Specialist

The Resource Coordinator, under the supervision of the Care Coordination Supervisor, is responsible for identifying, assessing, advocating, and providing assistance and information to individuals age 60+ and their caregivers. This person serves as a single entry point for agency and community services and utilizes skilled interviewing techniques to assess client needs.

POSITION RESPONSIBILITIES

• Maintain and continually update resource manual to include information pertinent to persons 60+ and their caregivers.
• Accept telephone calls, walk-in visitors, and client inquiries regarding services and resources available to persons 60+ and their caregivers.
• Advocate for and assist persons 60+ and their caregivers in securing needed agency and community services.
• Appropriately refer clients and / or caregivers to proper persons or agencies in the community, including Adult Protective Services.
• Utilize interviewing skills to complete comprehensive screenings of persons 60+ for home delivered meals, personal care, free wills, and community programs.
• Promptly address a variety of emergency and elder abuse prevention assistance requests.
• Perform community presentations about agency services as requested.
• Attend community meetings and trainings.
• Maintain current and accurate written and electronic client records and prepare reports as required.
• Prepare for and pass AIRS (Alliance of Information and Referral Systems) exam in order to obtain certification as an Informational and Referral Specialist in Aging Services.
• Attend departmental staff meetings and other agency activities as requested. Perform other tasks related to the position.

ESSENTIAL SKILLS AND EXPERIENCE

SPECIAL REQUIREMENTS

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Requirements are representative of minimum levels of knowledge, skills and / or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis.

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