A company is looking for a Software Engineer.
Key Responsibilities
Design, configure, and support cloud-based contact center solutions using AWS Amazon Connect
Build and maintain contact flows, including IVR logic and integrations with AWS services
Monitor platform health and troubleshoot tier 2 / tier 3 contact center issues
Required Qualifications
Bachelor's Degree
4+ years of experience in contact center technology, engineering, or operations roles
2+ years of hands-on experience with AWS Amazon Connect
Software Engineer • Fresno, California, United States
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