End User Computing Systems Engineer- Full time

By joining our team, you’ll be part of our life-changing Mission and Vision. You’ll work in a truly inclusive environment where diversity and equity are championed through words and actions. You’ll contribute to an innovative culture that is second to none, one that embraces curiosity, discovery and compassion. You’ll play a role in something that’s never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes — as we Advance Human Ability, together.

Job Description Summary

The End-User Computing (EUC) Systems Engineer ensure the reliable operation, and overall health of SRAlab’s corporate fleet of end-user computing devices and assigned IT Operations’ management tools, corporate and clinical systems, or solutions.

The EUC Systems Engineer will consistently demonstrate support of the Shirley Ryan AbilityLab statement of Vision, Mission and Core Values by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute.

The EUC Systems Engineer will demonstrate Shirley Ryan AbilityLab Core Attributes : Communication, Accountability, Flexibility / Adaptability, Judgment / Problem Solving, Customer Service and Core Values (Hope, Compassion, Discovery, Collaboration, and Commitment to Excellence) while fulfilling job duties.

Job Description

The Systems Engineer :

Supports SRAlab's server, database, messaging, and storage systems, including hardware (servers, disk arrays, cabling, etc.) support, operating system and applications installation and configuration.

Supports Endpoint Management & Security system(s) including security patching, anti-virus management, encryption, mitigation of vulnerability treats, systems deployments, and upgrades.

Support and management of various clinical systems, servers, and medical devices, e.g., Cerner systems, NurseCall, Pneumatic tube system, diagnostic devices, and others.

Supports the network operating system environment and provides support for administrative tasks including user accounts, directory services / domain environments, printing environment, and network security.

Provides escalation support of any server and system.

Assists in the development, implementation, and testing of disaster avoidance and recovery policies and procedures.

Documents system hardware and OS components (inventories, configuration, etc.) software (licenses, configurations, etc.) and cabling configuration.

Supports SRAlab's network management platforms like SolarWinds, Manage Engine Desktop Central, etc…

Develop and optimize pre- and post- patching process to ensure proper implementation.

Provides diagnostic and corrective services for all network systems.

Provides tier-2 support to end-users and servs as escalation point to the Help Desk or End Users Support teams.

Perform all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab.

Reporting Relationships

Reports directly to the Manager of End User Computer

Knowledge, Skills & Abilities Required

Requires knowledge of computer technology and information management concepts typically acquired through completion of a bachelor’s degree in Computer Science, Information Systems or other closely related field.

Able to deliver exceptional customer service and address service requests in timely matter.

Minimum 3 years of professional experience in a corporate IT environment developing and supporting a medium to large network and server farm required.

Technical certifications from Microsoft at the MCSE / MCITP levels or higher desirable.

Administrative experience with Active Directory, Windows Server, Windows SQL Server, Windows Print Services, and Microsoft Exchange.

Experience with VMWare Desirable.

Administrative experience with Enterprise Anti-Virus and Anti-SPAM products

Proficiency with Endpoint Management & Security systems like Manage Engine Desktop Central, WSUS, and other patching tools.

Proficiency in scripting of packaged installation of patches, software, and configuration changes.

Interpersonal skills necessary to communicate effectively with user departments concerning network / PC support, training, and issues as well as a variety of external contacts.

Analytical skills are necessary to analyze business problems and apply computer technology to resolve same and / or increase operational efficiency of PCs in a networking environment.

Works independently and able to address complex and technical issue.

Ability to transport and move PCs, printers, and related hardware weighing up to 30 pounds.

Participate in a 24 / 7 on-call rotation to support critical systems and respond to incidents as needed.

Working Conditions

Normal office environment with little or no exposure to dust or extreme temperature.