Customer Service Representative

Customer Service Representative

Gpac just partnered with a rapidly growing company in your backyard seeing a Customer Service Representative. This position is in your backyard!

Duties :

• Composes, prepares, and proofreads correspondence, office memos and reports on computer and maintains confidentiality when required.
• Creates and maintains proper response letters on the computer for various incoming correspondence.
• Maintains files in an organized and accessible manner to include updating information, purging files on a regular basis and creating new filing systems as needed.
• Maintains files in an accurate and easy-to-access manner.
• Evaluate and write work jacket and art jacket.
• Enter order information into the in-house computer system.
• Processes customer information on computer system in an efficient manner to provide quality service.
• Analyze customer records on the computer system and make any corrections and / or modifications within company guidelines.
• Build and maintain quality relationships with customers.
• Quote jobs to customers over the phone or by email.
• Contact customers to obtain missing information or data to ensure files are complete.
• Confirm and coordinate shipping instructions with the packaging supervisor.
• Verify and confirm the delivery date and shipping method.

Experience :

Proven experience in a customer service role, preferably within a sales environment.

Strong communication skills with the ability to articulate ideas clearly and persuasively.

Demonstrated negotiation skills with a focus on achieving win-win outcomes.

Experience in account management.

Ability to work collaboratively within a team while also being self-motivated.

Benefits :

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.