Lead Teller (Lisbon Branch)
This position is responsible for coaching, scheduling, and supervising all Tellers within a branch, in addition to providing a best in class customer experience while processing transactions, servicing existing and potential customers, and contributing to branch sales goals.
Position Accountabilities
- Provide excellent customer experience
- Perform basic customer and cash transactions
- Balance cash each day
- Identify referral opportunities to contribute to branch goals
- Adhere to all applicable laws and regulations governing bank operations
- Identify risk and escalate concerns through proper channels
- Manage branch cash expectations including ATM servicing
- Coach and train all Tellers within the branch to meet goals
- Assist Branch Manager with performance development of Tellers
- Analyze operating reports and coach less senior Teammates accordingly
- Develop and maintain knowledge of bank products, services, including other lines of business
- Other duties as assigned
Organizational Relationship
This position reports to the assigned leader of the branch.
Position Qualifications
Education & Experience
High school diploma or equivalent required, Associate's degree preferredPrevious cash handling experience requiredTeller experience requiredPrevious customer service experience requiredCoaching experience preferredKnowledge & Skills
Excellent customer service skillsExcellent oral and written communication skillsAbility to exercise sound business judgmentProficient computer skillsAbility to handle multiple tasks with attention to detailsFlexible, able to adapt to changeShifts may vary for each position offering, depending on business needAble to stand for extended periods of time and lift objects up to 30 poundsSalary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program.
Currently, we are offering an hourly rate between $20.00 and $25.00 an hour.
We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.