Dedicated Account Manager

Job Description

Job Description

Salary : $75,000 – $120,000 (based on experience)

Employment Type : Full-time | Exempt

About the Role

We’re seeking a driven and strategic Dedicated Account Manager (AM) to join our team in Bedford, TX. In this role, you’ll be responsible for managing and growing relationships with TCI’s dedicated fleet customers. You’ll ensure exceptional service delivery, identify opportunities for expansion, and build lasting partnerships with executive and operational stakeholders.

If you’re a natural relationship builder who thrives in a fast-paced, customer-facing logistics environment, this position is for you.

Key Responsibilities

Serve as the primary contact for assigned dedicated fleet accounts, managing daily needs and long-term strategy.

Lead structured customer meetings with clear agendas, proactive issue resolution, and follow-up on next steps.

Monitor account performance metrics such as on-time performance, cost-per-mile, safety, and driver satisfaction.

Conduct quarterly business reviews (QBRs) to present results, highlight value, and identify growth opportunities.

Partner cross-functionally with Operations, Safety, and Pricing teams to deliver service improvements and solutions.

Maintain accurate CRM records of decision-makers, risks, opportunities, and account status.

Identify and pursue expansion opportunities, including additional lanes, service lines, or contract extensions.

Represent TCI’s values of dedication, ethics, accountability, and innovation in every customer interaction.

Qualifications :

• Bachelor’s degree in Business, Supply Chain, or a related field (preferred)
• 3+ years of experience in account management , ideally within logistics, dedicated fleet, or transportation services
• Proven ability to build and maintain executive-level relationships
• Strong analytical, communication, and problem-solving skills
• Proficiency with Microsoft Office Suite and CRM tools (Salesforce preferred)
• Willingness to travel locally and out-of-state for customer meetings and reviews

Why Join TCI

At TCI, we’re more than a logistics company — we’re a trusted partner to our customers. We offer a collaborative, growth-oriented environment with competitive pay, benefits, and opportunities for advancement.

About Us :

We are a family-owned company doing business since 1978.

We are dedicated and committed to safety, each other, and our customers.

Our team is positive and passionate and come to work each day with a "Can Do" attitude. We strive to be creative problem solvers who bring innovative thinking in all our work.

Being ethical, transparent, and accountable has helped shape our team and how we do business. We are looking for more people that match our core values to join our team.