IT Support Technician

Department / Program : Information Technology Reports To : IT Manager FLSA Status : Non-Exempt (hourly) Union Status : Union Pay Grade : $22.60-24.24 Date Revised : 9 / 12 / 25

Organization Summary

The mission of Fora Health is to work with individuals, families, and communities to create freedom from addiction. We are committed to providing a wide range of accessible, coordinated, and well-integrated services that benefit the community and support our clients to recover and to maintain recovery from addiction. To maintain an organizational culture which supports the mission, each employee will, at a minimum :

• Have knowledge of substance use disorders
• Recognize the importance of family, social networks, and community systems in the treatment and recovery process
• Respect the diversity and uniqueness of all people
• Recognize that a healthy work environment is maintained through the practice of mutual respect and healthy self-care
• Uphold the highest standard of customer service to clients, referents, and all community partners

Position Overview

Position Summary : As an IT Support Specialist, you will contribute to the optimization of our organization's technological infrastructure. You will support outpatient, residential, admissions, mental health, family therapy, medical, withdrawal management, and other support departments, ensuring coordination across departments to enable data-driven decision-making, operational efficiency, and sustainable growth.

Essential Job Duties

Create and maintain documentation templates, group sessions, and schedules

Provide daily troubleshooting and coaching for end users

Conduct onboarding and offboarding processes, including account setup and equipment provisioning

Maintain IT inventory using asset management systems

Lead and support IT-related projects, ensuring timely delivery and stakeholder alignment

Develop and manage SharePoint forms and reporting lists

Configure Google Workspace for efficient device deployment

Support CRM system usage and troubleshoot user issues

Additional Responsibilities

Supervisory Functions

This position does not have supervisory duties.

Qualifications

Education and Experience Required

Knowledge, Skills and Abilities Required

Other Requirements

Working Conditions

EEO and Additional Information

Fora Health is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We encourage applications from those in recovery and require a sobriety certification for certain positions on hire. Fora Health conducts background checks and may address prior convictions as required by law and policy.

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