Customer Success Manager

A company is looking for an Enterprise Customer Success Manager in India.

Key Responsibilities

Lead enterprise-wide adoption of the governance platform by managing projects and coordinating with internal teams

Oversee customer lifecycle activities including onboarding, training, support coordination, and business reviews

Define and execute success plans aligned to customer goals to drive governance outcomes and long-term value

Required Qualifications

5+ years of experience in enterprise Customer Success, Account Management, or Implementation roles within B2B SaaS companies

Strong project management skills with a history of leading multiple concurrent customer engagements

Ability to work well across functions, aligning teams including Sales, Product, and Engineering

AI fluency or willingness to learn is a requirement

Prior experience in a startup environment managing Fortune 500 customers is highly desirable