General Manager Hotline Team Member, Customer Care
Location : Saint John, New Brunswick, CA
Experience a commitment to your financial security, health, development and growth
- RRSP matched up to 6% after 6 months consecutive service
- Paid Time off : Enhanced Vacation with extra personal and flex days
- Tuition Assistance. Full time $4000-$6000 per calendar year, part-time $2000-3000 per calendar year
- Certification reimbursement at 100% of the cost, up to $3500
- Team member referral program : $300-$1500 bonus paid after new hire successfully completes 90 days with the Wyndham team
- Unlimited access to Wyndham University to discover your learning journey specific to your development needs We have a full time opportunity on our Customer Care Team at our Saint John, NB Office .
We welcome you to a role that offers the opportunity to work with an established team who are committed to your success and delivery of our Count on Me service promise.
Currently due to the Pandemic our teams are working from home w ith company provided computer equipment. As a General Manager Hotline Team Member you will provide exceptional service on inbound phone calls and in emails to resolve questions from Wyndham Hotels & Resorts property employees, general managers and owners.
You are empowered to open cases with property feedback and photos provided by the property, including any communications between the hotel property and the guest to record property resolutions.
You will also assist the property with the creation of new cases when the guest has experienced a concern at the property .
You have the autonomy to consider and weigh cases to determine the best course of resolve. Reporting to a Customer Care Supervisor you will demonstrate your proven one to three years of customer service experience and apply your excellent verbal and written communication skills.
Your established computer navigation skills including outlook email, Microsoft suite, and multitasking using various screens and applications will enhance your success in an energetic and rewarding environment.
Your innate ability to foster positive relationships with customers and the practice of using strong reasoning and problem solving skills when making decisions are well recognized at Wyndham.
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