AI Community Manager

AI Community Manager

Chicago, IL

6 months

Must have no exceptions

Enablement experience with ChatGPT

Minimum 5 years in technology adoption and / or technical community management. Previous technical Product Management experience preferred.

Strong understanding of Large Language Models (LLMs) like ChatGPT, Microsoft Copilot, Google Gemini, Claude, etc. and how to navigate these platforms, with strong knowledge of LLM models and how they work.

Strong AI literacy and strategic understanding of AI, generative AI, and agentic AI principles.

Expert understanding of AI prompt engineering and how to get the most out of these AI-enabled platforms.

Nice to have :

Experience with data visualization and reporting BI tools such as Tableau

Familiarity with product tools such as Jira, Trello, Figma, etc.

PURPOSE :

The AI Community Manager (Technical) blends traditional community management with a focus on AI products and technologies. This role will lead the enablement, engagement, and ongoing support of colleagues adopting AI tools across the global enterprise - ensuring responsible and effective adoption of AI platforms such as ChatGPT and Microsoft Copilot. The role focuses on bridging the gap between AI capabilities and business needs by managing adoption, governance, and training and will be a part of the Global Digital Strategy & Go-to-Market team.

The AI Community Manager's mission is to foster an AI-fluent culture, building awareness, training, and excitement around AI tools that elevate productivity and align with Hyatt's values of care and human connection. This role is responsible for managing this work along with providing actionable solutions for improvement with the goal of helping empower stakeholders across the organization with enterprise AI tool adoption. The Manager will also be required to regularly collaborate with key internal and external stakeholders including Hyatt's executive team, different business functions (IT, HR, Finance, Marketing, etc.) and operations leadership.

POSITION RESPONSIBILITIES :

Develop and execute Hyatt's AI enablement roadmap aligned with business objectives, and cater to various levels of AI tool aptitude, leading with a purpose of care.

Build and manage a colleague-facing AI community (via company communications channels, in-person workshops, and webinars) that shares use cases, best practices, and success stories. Develop scalable, engaging community learning framework, including the formation of a champions network.

Research user needs, behaviors, and preferences, leveraging data and user feedback to inform decisions and improve the community, onboarding, training and enablement experience.

Design and facilitate AI training curriculum - onboarding sessions, workshops, and learning materials tailored by function (Marketing, Operations, Finance, etc.). Develop content that explains AI concepts, use cases, and product updates to the community. Translate technical capabilities into business value for non-technical audiences.

Act as liaison between AI Product Managers, IT, Learning & Development, and hotel teams to surface insights, provide feedback, and remove adoption barriers while focusing on how AI tools can drive performance.

Create analytics dashboards and performance reports to monitor AI tool adoption and usage to measure impact and routinely report out on wins and areas of opportunity.

Ensure effective change management processes are being upheld for colleagues adopting AI tools while following best practices.

Stay abreast of enterprise AI tool functionality, enhancements and rollouts, building close relationships with AI partners, to continuously improve adoption and business impact.

Support governance and compliance processes, ensuring AI colleague adoption follows Hyatt's Responsible and Ethical AI guidelines.

Assist the Enterprise AI team in executing various enablement projects and initiatives and support administrative duties and special projects or tasks as assigned.

EXPERIENCE AND QUALIFICATIONS :

Experience creating and maintaining training materials, SOPs, and other collateral to support adoption and enablement at large companies.

Experience with group facilitation and running interactive learning workshops preferred.

Strong understanding of product lifecycle, agile / scrum methodologies, change management and cross-functional team collaboration

Experience and comfortability working across both executive-level and staff-level colleagues.

Experience working collaboratively with cross-functional teams to deliver upon company goals.

Excellent communication, problem-solving abilities, and collaborative mindset.

Excellent interpersonal and written communications skills. Experience leading a community communications strategy preferred.

PREFERRED SKILLS :

Ability and willingness to operate in a fast-paced, complex corporate environment.

Ability to travel as required on a national basis (up to 10%).

Comfortable navigating both product and tech conversations; able to "speak engineer" and "speak stakeholder."

Comfortable with public speaking and leading conversations with both internal and external audiences.

Familiarity with current online trends and tools.

Efficient with computer skills in Microsoft Office (Word, PowerPoint, Excel).

Comfort using web analytics platforms, such as Adobe Analytics and Google Analytics.

EDUCATION :

Bachelor's degree in computer science, Data Science, IT, Engineering, or a related field; equivalent experience considered.