Product and Community Manager

Reports To :

• Director, Fraud Alert Network Department :      Fraud Alert Network BAI and RMA have come together as ProSight Financial Association, an organization whose purpose is to empower financial services leaders to strengthen and advance the industry.  The strategic combination of two influential non-profit organizations brings together BAI’s expertise in serving the retail banking and regulatory compliance functions and RMA’s experience in serving the commercial banking and risk management functions.  Our industry-leading offerings include : research & comparative analytics, decision support tools, learning and development, thought leadership, large industry events and executive peer sharing roundtables and forums.
• As the ProSight brand is established, we will be incubating and bringing to market new offerings that serve the evolving needs of the banking industry.
• One of these will be an online Fraud Community focused on connecting and improving fraud-related communication within the industry.
• This offering is intended to embody the ProSight core values of Trust, Collaboration, Innovation, and Impact.
• The Product & Community Manager will play a critical role in developing, enhancing, and scaling the community, which is intended to support hundreds of financial institutions and thousands of users who will rely on it to collaborate, share knowledge, and drive innovation in financial fraud prevention.
• This position involves frequent collaboration with internal and external stakeholders, a hands-on approach to managing and resolving issues, and a strong focus on delivering a seamless and engaging user experience.
• Responsibilities Deliver the product vision, strategy, and roadmap for the online community, ensuring alignment with company goals and member needs.
• Demonstrate a competitive spirit, a desire to encourage effective collaboration, and ability to inspire others to achieve excellence in execution.
• Conduct market research, competitive analysis, and user interviews to understand the unique and evolving needs of financial fraud professionals.
• Develop and prioritize a content calendar and feature backlog with a focus on engagement, scalability, and differentiation.
• Collaborate with marketing, content, and design teams to create an increasingly compelling value proposition for community members.
• Develop features that drive engagement and collaboration, such as forums, resources, and peer-to-peer learning opportunities.

Foster a trusted environment by applying content moderation and data privacy measures.