Client Success Safety Specialist

ComplyAuto is a RegTech company offering cloud-based software that helps companies enhance their compliance and security capabilities while becoming more efficient and cost-effective.

ComplyAuto manages and automates compliance decisions, performing tasks that would normally require manually-intensive processes and human intelligence.

ComplyAuto began as a privacy compliance company for automotive dealers, but has quickly expanded into other verticals and compliance areas including cybersecurity, EHS (environmental, health, and safety), and legal compliance.

If you're a motivated Client Success Safety Specialist who is eager to contribute to a variety of projects while enjoying an array of exceptional benefits, we are excited to review your application!

Salary Range : $75,000-$85,000

Remote / Travel : This position requires six to ten days on average travel per month, providing the opportunity to engage directly with clients and partners outside the regular office environment.

Hours will vary on traveling days based on need.

Benefits :

• 401(k) 5% match (1 : 1)
• Medical, dental, and vision insurance; premiums we pay 100% for employee and family
• HSA contribution for qualifying plans
• Unlimited Paid time off and 10 observed holidays
• Equipment provided

Responsibilities :

The Client Success Safety Specialist (CSSS) plays a pivotal role in supporting both the Sales and Client Success teams, specifically focusing on the Safety product.

This specialist leverages their in-depth understanding of OSHA and EHS guidelines to help current dealers rectify safety violations and utilizes this expertise to aid the sales team in acquiring new clients.

Additionally, the CSSS is responsible for conducting regular webinars for state dealer associations, and providing updates on evolving or relevant regulations.

These sessions are designed to not only keep dealerships well-informed but also to stimulate new business and enhance the usage of existing products.

• Demonstrations and Walkthroughs : Assist with demos and conduct free walkthroughs alongside a sales representative to help close deals.
• Training : Train staff on conducting Chemical & Equipment (C&E) inventories.
• Inventories and Inspections : Manage C&E inventories and walkthroughs, and perform spot-checks on our inspections.
• Technical Support : Assist Client Success Managers (CSMs) in discussing the technical aspects of Safety and other dealer resources, handling debriefs after a safety assessment.
• OSHA Representation : Act as the emergency OSHA representative for dealers during accidents, managing OSHA inspector interactions.
• Client Satisfaction and Retention : Maintain high client satisfaction and retention rates.
• Product Value : Demonstrate the long-term value of the product.
• Product Adoption : Encourage adoption by explaining compliance requirements.
• Customer Alignment : Maintain contact with initially onboarded customers to prevent any loss of connection.
• Feature Utilization : Encourage clients to fully utilize all software features and capabilities.
• Product Functionality Adoption : Ensure customers adopt additional product functionality as it becomes available.
• New Products Promotion : Inform existing customers about new products as they are released by ComplyAuto.
• Product Exposure : Ensure clients fully utilize the software's features through continuous contact and exposure.
• Onboarding : Manage customer onboarding as outlined by the Client Success Director.
• Ongoing Education : Conduct at least quarterly meetings with customers for continued product education post-onboarding.
• Industry Awareness : Stay updated on industry trends, emerging threats, and regulatory changes relevant to car dealerships as directed by the Client Success Director.

Required Qualifications :

• Bachelor's degree in business or related field; or three years OSHA / EHS related experience.
• ASP / CSP or equivalent certification preferred
• Exceptional written and verbal communication skills
• Proficiency with hubspot or similar CRM tools
• Proficient in excel or Google sheets
• Strong analytical and problem-solving skills to identify client issues and develop effective solutions.
• Ability to meet regular attendance expectations and meet tight deliverables deadlines

Applicants must be authorized to work in the United States and able to provide proof of work authorization within three days of start date.

We are unable to sponsor or take over sponsorship of employment visas at this time.

Candidates must reside in the Continental United States and hiring preference is given to candidates who do not reside in California, Hawaii, or Alaska.

ComplyAuto is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, age, religion, sexual orientation, national origin, disability, gender identity, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state, or local laws.

Job Posted by ApplicantPro