CRM & Data Systems Manager

Job Description

Job Description

CRM and Data Systems Manager

The CRM and Data Systems Manager is an integral member of The Frick Pittsburgh team, who collaborates across the organization to ensure data integrity and database optimization within the CRM (Tessitura), cohesive data flow and system enhancements, and general IT support. This position is central to the advancement of constituent engagement through data analysis and best practices, and will work to track and engage both new and repeat visitors through close collaboration with the Advancement, Membership, Visitor Services, Marketing, and Learning and Visitor Experience departments. This position will also oversee general IT systems at The Frick Pittsburgh and aid with identifying, diagnosing, and troubleshooting abnormalities and necessary enhancements / updates while liaising with third-party IT consultants.

Hours :                   35 hours per week, weekend and evening hours may be required.

Reports to :         Director of Enterprise & Visitor Services

Status :                  Full-time, exempt with benefits

Salary :                  $62,695 - $73,450 based on experience.

Responsibilities :

• System Administration (40%) :
• Serves as the primary Tessitura system administrator, overseeing database configuration, management, user creation and permissions, and general system performance.
• Schedule and support system upgrades of the Tessitura database, identify and recommend system enhancements and beta testing opportunities, based on department needs.
• Work cross-departmentally to identify, understand, and adopt new Tessitura features based on feedback and needs.
• Develop and maintain data management best practices including but not limited to, data cleanup and maintenance.
• Optimize Tessitura performance to fit the needs of the Organization and liaise with Tessitura Support Network on support tickets and system upgrades.
• Serve as project lead for data system integrations and regularly audit systems to ensure optimal performance, work with Tessitura Extended Services as needed to maximize database efficiency.
• Assist with new team member training on the Tessitura system, identify and support supplemental training opportunities for Tessitura Power Users, and continuation training for casual users of the Tessitura system.
• Lead monthly internal Tessitura Power User meetings and collaborate with external community partners including the Pittsburgh Tessitura Community Group to stay updated on industry best practices.
• Maintain the highest level of confidentiality, data security, and PCI compliance at all times.
• Other system administration duties as assigned by management.

Data Analysis, Evaluation, and Reporting (30%) :

Qualifications :

The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all diverse candidates to apply.

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