Job Title
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.
The general objective of this position is to promote Eli Lilly products and manage the relationship with healthcare professionals, providing specialized information about the promoted products.
Key Responsibilities
Assimilating relevant knowledge
- Acquires scientific knowledge relevant to the position held
- Demonstrates a deep understanding of the healthcare market, patient admission and discharge paths, treatment plans, etc.
- Exhibits a comprehensive understanding of patient diseases and available therapeutic options, as well as their value to specific categories of medical professionals or patients
- Understands brand patient characteristics (type) for which on-label use of Lilly's products is appropriate.
- Knows disease states, Standard of Care guidelines, typical treatment protocols (process care models) and the full range of diagnostic tests and services that surround effective use of approved indications of Lilly's products
- Displays an in-depth understanding of current treatment guidelines, formulary status and account / healthcare economy protocols that impact standards of care for desired patient outcomes
- Is familiar with the manner of organization and operation of different categories of healthcare professionals (including their priorities, as well as the typical flows of patients and preferred products), as well as their preferences
- Adopts and applies Lilly principles and values, as well as the Team Lilly Framework
- Familiar with Lilly's network of available resources, including current brand programs, multichannel services, Lilly On Demand, Lilly's patient support programs
- Masters approved digital tools and how to implement them appropriately to improve interaction with healthcare professionals and to support Lilly's internal data and information needs.
- Adopts and applies Lilly's procedures and policies
- Exhibits understanding of which information is approved for distribution to healthcare professionals in face-to-face interactions and other locally approved channels (e.g. product marketing materials, reprints, brochures, virtual interactions, email, etc.)
Planning & Execution
Analyzes the territory and the categories of hospitals and healthcare professionals whom she / he addresses, in order to make decisions using relevant data and resourcesIdentifies opportunities considering the promotion potential, benefit, effort and access to healthcare professionalsCollaborates with other team members to prioritize opportunities and create business plans that effectively incorporate an approved multichannel approachProvides documentation on the stages of action, evaluates and adjusts actions, as neededIdentifies various available resources and approved channels that are valuable to the different categories of healthcare professionals and supports the implementation of activity plansIdentifies healthcare professionals' engagement preferences and is able to develop a plan (with milestones) for successfully executing a multichannel strategy.Respects the compliance, ethical and legal requirements in her / his activityEffectively uses promotion tools, clinical data and promotion materialsIs constantly informed about the competition's productsUses product knowledge in order to achieve set goalsInfluences every interaction with healthcare professionals through professionalism, respect, integrity, expertise, relationships and passionResponds to the needs of healthcare professionals quickly and appropriatelyAsks for feedback from healthcare professionalsResponds promptly and accurately to questions, concerns and complaints of healthcare professionalsEffectively addresses objections or issues raised by healthcare professionalsUnderstands the priorities of different categories of healthcare professionals and how these priorities influence decision-makingCollaborates with a multifunctional team to create quality interactions with healthcare professionals in accordance with Lilly policies and proceduresDevelops plans before meetings / calls that are focused on the specific requirements of healthcare professionals, are sequential and anticipate their needs and concerns, as well as possible results of the discussionEngages in valuable dialogue using VBS, asking about healthcare professionals' priorities and considering their time constraintsInvolves healthcare professionals in patient centered VBS dialogues and displays high emotional intelligence and effective use of Lilly principles to add value to the entire teamAppropriately uses approved multichannel resources and brand approved materials to quickly respond to and fulfill healthcare professionals' needs.Creates value for healthcare professionals using a broad approved multichannel mix of clinical and nonclinical solutions that are tailored to both patient and healthcare professionals needs within the healthcare context.Provides the information needed to manage expectations about treatment goals and opportunities, in order to generate an improved patient experience for the appropriate brand patientConducts post-interaction analysis on discussions and their influence on the activity plan and adjusts accordinglyQualification, Knowledge & Skills Needed to Perform the Job
Excellent communication skillsVery good public speaking skills and presentation skillsAbility to manage several projects simultaneouslyAbility to cope with changes in priorities in order to accomplish tasks in a short timeframeVery good organization and time management skillsA strong work ethicCompetences in communicating with different types of peopleUniversity degreeLilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form for further assistance.
Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
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