Student Success Coordinator

Position Details

Position Information Working Title Student Success Coordinator Position Number FA370 FLSA Exempt Appointment Type Full Time Sensitive Position No Sensitive Position Statement A sensitive position requires a fingerprint-based criminal history Check.

This is NOT a sensitive position. Campus Security Authority Yes Campus Security Authority Statement This position is designated as a Campus Security Authority. A Campus Security Authority (or CSA) is defined as an “official of the institution with significant responsibility for student and campus activities.” A CSA is required to immediately report any crime that is reported to them to the University Police who will then review, evaluate, and investigate the reported crime. Annual training is required by the Department of Education for all personnel who have been designated as a Campus Security Authority. Designated Personnel Yes Designated Personnel Statement This position is a “designated position” meaning this position could potentially be required to work (depending on the event) during an emergency closing.

Statement of Economic Interest No Statement of Economic Interest Statement This position does NOT require a Statement of Personal Economic Interest. Restricted Position No Restricted Position Statement A restricted position would be subject to availability of funding.This is NOT a restricted position. Chief Objective of Position The Student Success Coordinator will support the University’s student success initiatives by providing a variety of services and programs targeted at creating and maintaining a supportive learning environment for undergraduate students so as to improve retention, completion and post-graduation outcomes. Work Tasks

• Assists with creation, implementation and maintenance of a variety of student success orientation programs and support services for all undergraduate students;
• Assists with the instructional component of college transition courses, COLL 140: The Transitional Learner and COLL 150: The Intentional Learner, on an as needed basis and within the parameters determined by the Director or the Vice Provost of Academic Success and Engagement;
• Researches, develops, assesses and implements best practices in student success support services and programs for undergraduate college students;
• Assists with a variety of functions and activities associated with our various orientation programs for new college freshmen and new college transfer students focused on supporting undergraduate students as they transition to the university environment and to better prepare them for the academic expectations of university life;
• Provides support and programming for the Community Captains and Hampton Captains Programs (pre-admission and transition to college success programs) on an as needed basis;
• Maintains a caseload of undergraduate students, conducting individual meetings and creating personal action plans for student success at the University;
• Monitors the progress of students who are identified as “at risk” for not persisting or in academic jeopardy and develops and implements an intervention plan based on the individual needs of each undergraduate student;
• Maintains “drop in” hours for students in need of immediate assistance with a student success related issue;
• Develops, implements and conducts various workshops, programs and intervention strategies to better support undergraduate student success to degree completion;
• Participates in the Division’s “recruit back” program to identify and communicate with students who have stopped out and encourage re-enrollment; Identify and apply intervention strategies to support those students to degree completion;
• Develops, implements, and assesses programs for special undergraduate populations such as 1st generation college students, 2nd year undergraduate students and students who are members of underrepresented groups to retain and support to degree completion;
• Maintains detailed records of meetings with students, attendance at workshops and events and other outreach activities and programs;
• Stays current on student success literature, trends and best practices, and as available, participates in webinars, workshops, conferences and other professional development opportunities to support the University’s student success efforts;
• Assists the Director with the administration of the College Student Inventory (CSI), the Student Satisfaction Inventory (SSI), the Mid-Year Student Assessment (MYSA) and the Second-Year Assessment (SYSA) as needed;
• Assists the Director with marketing for the Center for Student Success, the Tutoring Center and the Division’s peer mentoring program,
• Assists the Director and colleagues with daily postings to the Center’s social media sites in compliance with university guidelines and policies;
• Serves as one of the Center’s representatives at admission related events such as open houses and admitted freshman days, new undergraduate student orientation events such as Setting Sail, Welcome Week and Changing Tides, university-wide events such as commencement, Latin Honors celebrations and new student honors convocation; representation at these programs and events are split evenly between all coordinators, managers and the director;
• Assists the Director and managers in planning and supporting events such as Signing Day and LAUNCH and other student success related initiatives;
• Develops and maintains partnerships across the campus communities and demonstrates exemplary customer service with students, parents, faculty, alumni and staff;
• Demonstrates a positive, helpful and professional attitude and treats all with dignity and respect while fully supporting the “students first” values and routinely goes the extra mile in all service and support activities;
• Acts as a Campus Security Authority (or CSA), which is defined as an “official of the institution with significant responsibility for student and campus activities.” A CSA is required to immediately report a crime that is reported to them to the University Police who will then review, evaluate, and investigate the reported crime. Annual training is required by the Department of Education for all personnel who have been designated as a Campus Security Authority.
• This position is designated as a “responsible employee” who has the authority to redress sexual violence, who has the duty to report incidents of sexual violence or other student misconduct, or who a student could reasonably believe has this authority or duty;
• Review and communicate safety issues to assure a safe and healthy workplace and reduction in work related absence;
• Performs all other duties as assigned by immediate supervisor or university senior leadership.
  
  

Knowledge, Skills, Abilities (KSA's) related to position

• Excellent demonstrated verbal, written, interpersonal communication and presentation skills;
• Demonstrated ability to create and maintain relationships and build trust;
• Demonstrated organizational and time management skills;
• Evidence of ability to quickly master a variety of computer applications;
• Evidence of ability to work effectively as part of a team or on an individual basis;
• Availability for occasional evening and weekend programs and events.

Required Education Masters Degree or a Bachelor’s degree with experience that equates to an advanced degree. Additional Consideration - Education Masters degree or higher in Higher Education, Leadership, College Student Development, Psychology or a related field; graduate degree to include 18 or more credit hours in college student development, higher education, counseling, psychology, developmental psychology, educational psychology or a related college student development discipline. Experience Required

• Experience working with undergraduate college students in a mentoring, coaching, or advising capacity.
• Familiarity with student success, retention and completion strategies.
• Experience working with college student personnel.

Additional Consideration - Experience

• Experience with advising, mentoring, and/or providing success coaching to undergraduate college students;
• Experience designing, developing and implementing events, programs and activities to support undergraduate college student success;
• Experience teaching or assisting with teaching student development strategies and skills to undergraduate college students;
• Experience using social media platforms to promote student support services.

Salary Information Starting at $50,887, Commensurate with Education and Experience CNU Information Christopher Newport University is anchored in excellence, and that is reflected in our ranking as the #1 regional public university in Virginia and #3 among regional public universities in the South. We are an inclusive and kind community, founded on our shared values of honor, scholarship, service and leadership. We offer an outstanding liberal arts education provided by dedicated, gifted teacher-scholars who are supported by a compassionate team of faculty and staff. Our 4,500 undergraduate and graduate students pursue more than 90 areas of study, as they live and learn on a largely residential campus. CNU’s on-campus performing and visual arts centers offer Broadway shows, world-class performances, engaging exhibitions, transformative lectures and classes, and more. Our athletics program is the winningest at any level in Virginia.

Christopher Newport University is in the heart of Newport News, a vibrant city with breathtaking scenery and unique experiences. The city and region offer affordable neighborhoods, local and name-brand shops, diverse dining options, local parks and water access, and fun recreational opportunities. Whatever your interests and goals, you belong at CNU! For further details and information about Christopher Newport, visit . Is this position telework eligible? No Telework Eligibility Disclaimer Posting Detail Information Posting Number AP445P Number of Vacancies 1 Posting Date 02/03/2026 Review Begin Date 02/17/2026 Application Instructions Interested parties are requested to submit a cover letter; current resume; and the names, addresses, and telephone numbers of at least three professional references at the time of application.

This position will be posted until filled; however, review of applications will begin on 02/17/2026.

Search finalists are required to complete a CNU sponsored background check.

Christopher Newport University (CNU) will make a reasonable effort to accommodate persons with disabilities in the application and/or interview process. Persons with disabilities who require accommodation should contact the CNU Human Resources Office by calling (757) 594-7145. Quick Link for Internal Postings EEO/Diversity Statement(s) Christopher Newport University, an EO Employer, is fully Committed to Access and Opportunity.