(Onsite) Claims Assistant - Workers Compensation | Newport News, VA Job at Sedgw

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

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(Onsite) Claims Assistant - Workers Compensation | Newport News, VA

PRIMARY PURPOSE : To provide support to the claims staff and to perform other office tasks depending on the client program.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Sets up and enters new claims into claims management system.

Inputs and reviews notes / diaries in claims management system as instructed.

Processes mail; handles filing, faxing and photocopying.

Reviews, prepares, creates, and / or sends letters, reports, and forms.

Answers and initiates telephone calls, sets up medical appointments, and may provide customer service as required.

Other activities / projects as assigned including the preparation and distribution of computer reports.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

Performs other duties as assigned.

Supports the organization's quality program(s).

OFFICE LOCATION

100% onsite in Newport News, VA office.

QUALIFICATIONS

Education & Licensing

High school diploma or GED required.

Experience

Six (6) months of clerical or customer service experience or equivalent combination of education and experience required.

Security Clearance

Position is on-site at the employer's place of business and REQUIRES ability to obtain clearance by the US Government

Skills & Knowledge

Ability to meet or exceed Performance Competencies

Ability to work in a team environment

Strong organizational skills

PC literate, including Microsoft Office products

Excellent oral and written communication

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental : Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical : Computer keyboarding, travel as required

Auditory / Visual : Hearing, vision and talking

NOTE : Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com