Operations Manager Inbound PM Shift

Job Summary

Job Summary : The Outbound Operations Manager provides leadership to a fast-paced, multi-station outbound fulfillment department. This role oversees the end-to-end order fulfillment process—from intake through delivery—ensuring accuracy, timeliness, and quality. The manager also drives continuous improvement efforts and promotes a lean, process-focused culture that supports efficient operations, engaged teams, and customer satisfaction.

Essential Duties & Responsibilities

Leadership & Team Development

• Manage, train, and develop a team of supervisors, overseeing recruitment, training, work assignments, performance reviews, recognition, and corrective actions.
• Actively contribute to the professional growth of direct reports and lead the Individual Performance Management program for the team.
• Foster a culture of accountability, engagement, empowerment, and high performance.
• Maintain full workweek ownership of client(s), including support for 2nd shift and weekends if required.

Operational Excellence

Quality Assurance & Compliance

Cross-Functional Collaboration & Strategic Planning

Documentation & Process Management

Qualifications

Physical Requirements

Compensation

$80,000-$90,000 per year

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