Customer Support Representative

Job Description

Job Description

At Citizens Bank we help people, businesses, and communities achieve financial success to build a better future. We hope you will consider joining our team. We are seeking a full time Customer Support Representative to join our team.

The Customer Support Representative handles all customer calls that come into the Bank needing support for their accounts and services. The Customer Support Representatives provide account support for both business and consumer customers on deposit accounts and loans. The Customer Support Representative's primary responsibilities include account maintenance, reconciling and researching accounts, debit card maintenance and electronic banking support. In addition the Customer Support Representative is responsible for recognizing customer needs and cross-selling products and services that align with their customer's financial goals.

Hours :

Typically 38-40 hours per week.

M-F 8am-5 : 30pm, Saturdays 9am-1pm. Scheduled for 1 Saturday a month and 1 on call Saturday a month when fully staffed.

• Hours may vary based on business needs and may change at any time

Essential Duties and Responsibilities :

Requirements :

Critical Competencies :

Our company is an equal opportunity / affirmative action employer. Applicants can learn more about their rights by viewing the federal EEO poster at https : / / www.eeoc.gov / sites / default / files / 2022 - 10 / EEOC_KnowYourRights_screen_reader_10_20.pdf.