Customer Service Representative - Technical Support

Job Description

Job Description

We are seeking a Customer Service Representative to deliver world-class support to our customers across Canada and retail markets (Lowe’s, Menards, Home Depot). This role is ideal for someone who enjoys problem-solving, technical troubleshooting, and helping customers with self-installation inquiries.

Key Responsibilities :

• Respond to customer calls and emails with professionalism and urgency.
• Troubleshoot product performance and application issues.
• Coordinate warranty returns and evaluate products for warranty eligibility.
• Process replacement orders or issue credits as needed.
• Maintain accurate records in SAP, Salesforce, and CAR systems.
• Communicate effectively with internal teams and escalate issues when necessary.
• Assist customers with product-related questions and documentation.
• Conduct internal and external product evaluation trainings (minimal travel).
• Help develop and maintain training materials.

Schedule : Monday–Friday, 7 : 30 AM–4 : 00 PM | Hybrid (WFH Wednesdays & Fridays)

Training : 2–4 weeks onsite, ideally 9 : 30 AM–6 : 00 PM

Qualifications :

Team Environment :

You’ll be part of a close-knit team of 5 in Delavan and 2 in Canada, working collaboratively with the claims team. Communication is key, with regular group chats and cross-functional support .

Job Type & Location

This is a Contract to Hire position based out of Delavan, WI.

Pay and Benefits

The pay range for this position is $21.00 - $21.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

Workplace Type

This is a hybrid position in Delavan,WI.

Application Deadline

This position is anticipated to close on Nov 20, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.