Talent.com
Licensed Customer Service Representative - Waukesha

Licensed Customer Service Representative - Waukesha

The Auto Club GroupWaukesha, Wisconsin, United States
30+ days ago
Job type
  • Full-time
Job description

It's a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type : Full time

Exempt / Non Exempt :

Hourly

Job Description :

Join America's most trusted brand with over 100 years of service.

Why Choose AAA The Auto Club Group (ACG)

ACG offers excellent and comprehensive benefits packages :

  • Medical, dental and vision benefits
  • 401k Match
  • Paid parental leave and adoption assistance
  • Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
  • Paid volunteer day annually
  • Tuition assistance program, professional certification reimbursement program and other professional development opportunities
  • AAA Membership
  • Discounts, perks, and rewards and much more

A DAY IN THE LIFE of a Field Insurance Service Representative

The Auto Club Group is seeking a Field Insurance Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts.

  • Perform retention calls, process applications, renewals, amendments, resolve customer problems, as well as selling membership and financial products (credit cards)
  • Provide price quotes on all insurance products and factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale
  • Take insurance payments (initial, installment, lapse, or reinstatement)
  • Respond to customers' insurance inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products
  • Refer to agent when appropriate
  • Recognize and promote cross-sale opportunities within the context of servicing a change to an existing member's policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures
  • Provide customer assistance through the performance of sales processing activities and assists management and agents when applicable
  • Conduct outbound promotional and retention call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines
  • Participate in a team environment to promote customer satisfaction and consistent service following the customer service model
  • Receive and resolve member / customer complaints and seeks assistance from management in complaint resolution as necessary
  • Participate in office events developed to generate insurance revenue, improve member awareness of products, and support local community activities
  • Fulfill, maintain and service insurance policies
  • Respond to inquiries regarding insurance availability, eligibility, coverage. Prepare insurance proposals, policy changes, transfers, and billing clarification
  • Contact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations
  • Verify new business applications
  • Refer relevant members / insureds to other lines of business (i.e. Travel and Life)
  • Process insurance and membership payments
  • Update electronic member information
  • Maintain filing systems and provide other general Agency support
  • HOW WE REWARD OUR EMPLOYEES

    Starting hourly wage of $23.00 - $25.50 per hour, based on experience

    WE ARE LOOKING FOR CANDIDATES WHO

    Required Qualifications :

  • A Current Property & Casualty Insurance license
  • Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and / or servicing Auto Club Group Membership products.
  • Successful completion of Customer Service, Insurance and Membership training within 6 months of hire
  • Education :

  • High School Diploma or equivalent
  • Work Experience :

  • Provide a high level of customer-focused service
  • Service insurance policies and processing applications, renewals, and amendments
  • Respond to billing and coverage questions
  • Process monetary transactions; Taking payments
  • Promote the sales of insurance products and services using established guidelines
  • Present complex information in a clear and concise manner
  • Knowledge and Skills :

  • Analyze member / potential customer insurance needs and determine appropriate levels of coverage
  • Prepare appropriate rate quotations
  • Organize, plan and promote the sale of ACG insurance and membership products and services
  • Perform outbound service calls
  • Maintain accurate records
  • Insurance terminology
  • General insurance regulations
  • Underwriting procedures
  • Sales regulatory and compliance guidelines
  • Insurance Systems and / or membership systems (e.g., PPS, POS, IMS, IPM)
  • Work effectively in a team environment
  • Work independently, with minimal supervision
  • Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
  • Proficient in using Microsoft Office products
  • Read, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules and procedures)
  • Perform mathematical calculations to accurately perform monetary transactions
  • Work under pressure in a high volume, fast paced customer service environment
  • Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services
  • Work Environment

    Work in a temperature-controlled office environment. Willingness and ability to work irregular hours to include weekends, holidays, and community events.

    Who We Are

    Become a part of something bigger.

    The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

    By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

    And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

    We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

    To learn more about AAA The Auto Club Group visit www.aaa.com

    Important Note :

    ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

    The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

    The Auto Club Group, and all its affiliated companies, is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

    Regular and reliable attendance is essential for the function of this job.

    AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

    Create a job alert for this search

    Licensed Customer Service Representative • Waukesha, Wisconsin, United States

    Related jobs
    • Promoted
    Licensed Customer Service Representative - Milwaukee

    Licensed Customer Service Representative - Milwaukee

    The Auto Club GroupMilwaukee, WI, United States
    Full-time
    It's a great time to join AAA The Auto Club Group!.JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD.Join America's most trusted brand with over 100 years of service.Why Choose AAA The Auto Cl...Show moreLast updated: 30+ days ago
    • Promoted
    Costco Customer Service Representative - Starting at $22 / hr

    Costco Customer Service Representative - Starting at $22 / hr

    TradeJobsWorkforce53167 Rochester, WI, US
    Full-time
    Bring your energy to the role of Costco Customer Service Representative to follow safety procedures and company policies, support the preparation and delivery of goods or services, and respond prom...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    U-HaulMilwaukee, WI, US
    Full-time
    Customer Service Representative.Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative.As a Custo...Show moreLast updated: 30+ days ago
    • Promoted
    Licensed Customer Service Representative - Waukesha

    Licensed Customer Service Representative - Waukesha

    The Auto Club GroupWaukesha, WI, United States
    Full-time
    It's a great time to join AAA The Auto Club Group!.JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD.Join America's most trusted brand with over 100 years of service.Why Choose AAA The Auto Cl...Show moreLast updated: 30+ days ago
    • Promoted
    Costco Customer Service Representative (Remote)

    Costco Customer Service Representative (Remote)

    TradeJobsWorkforce53167 Rochester, WI, US
    Remote
    Full-time
    An exciting opportunity awaits for a Costco Customer Service Representative (Remote) to follow safety procedures and company policies, respond promptly to inquiries and resolve basic issues, and co...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    GRAFFOak Creek, WI, United States
    Full-time
    GRAFF, a division of Meridian International Group, is an Oak Creek, Wisconsin area-based global manufacturer and distributor of high-end, luxury kitchen and bath faucets, fixtures, and accessory pr...Show moreLast updated: 10 days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    ClopaySullivan, WI, US
    Full-time
    Clopay Corporation is North Americas largest residential garage door manufacturer.We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative product...Show moreLast updated: 9 days ago
    • Promoted
    • New!
    Customer Service Representative

    Customer Service Representative

    QC Holdings-LendNationMilwaukee, Wisconsin, United States
    Full-time
    Customer Service Representative.LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team! This position will be located at Store 0253 8360 W Brown...Show moreLast updated: 21 hours ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    CSN CollisionMenomonee Falls, WI, US
    Full-time
    Join Our Team! Be part of a fast-growing, family-owned business that’s passionate about high-quality repairs and delivering exceptional customer service. With over 40 years of industry experie...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    Voyager Global MobilityMilwaukee, WI, US
    Full-time
    Salary : $22-24 / hour depending on experience.Voyager Global Mobility and its subsidiaries play a central role in urban transportation in some of the most dynamic cities throughout the Americas.We po...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    Peoples State BankMilwaukee, WI, US
    Full-time
    Depending on experiences, this opportunity can range from.Customer Service Representative status.Milwaukee, Jefferson Street or West Allis with float capabilities to other Milwaukee area branches a...Show moreLast updated: 2 days ago
    • Promoted
    Customer Service Representative- Seasonal

    Customer Service Representative- Seasonal

    Winter Services IncMilwaukee, WI, US
    Part-time
    Customer Service Representative – Shifts available for the following : between the hours of 5 : 00am and 6 : 00pm Monday through Sunday. Milwaukee office from November thru April.The ideal candidat...Show moreLast updated: 13 days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    Employee Benefits CorporationMilwaukee, WI, United States
    Full-time
    Employee Benefits Corporation is hiring a.Customer Service Representative.The Customer Service Representative is responsible for interacting with customers via telephone or email to address inquiri...Show moreLast updated: 24 days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    Staples, Inc.PLEASANT PRAIRIE, WI, US
    Full-time
    Quill is a valuable part of the Staples family of brands.Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, s...Show moreLast updated: 1 day ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    FYZICAL Therapy and Balance CentersWaukesha, WI, US
    Full-time
    If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening i...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    HireTalent - Staffing & Recruiting FirmMilwaukee, WI, United States
    Full-time
    As a Key Accounts Specialist within the Americas Customer Care team, you will play a crucial role in enhancing our distributors' and customers' experiences with client. You will collaborate closely ...Show moreLast updated: 26 days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    MRA Recruiting ServicesMilwaukee, WI, US
    Full-time
    Customer Service Representative.Marsh Electronics in Milwaukee, WI.On-site 4 days per week, remote 1 day per week.Make an Impact in Electronics and Service!. If you’re the kind of person who l...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    Milwaukee Electronics CorporationMilwaukee, WI, US
    Permanent
    Join Milwaukee Electronics – 70 Years of Innovation & Excellence.Milwaukee Electronics is a leading provider of innovative manufacturing solutions, combining decades of experience with cu...Show moreLast updated: 30+ days ago