Customer Support Specialist

A company is looking for a Support Specialist to assist clients and therapists in accessing high-quality mental healthcare.

Key Responsibilities

Troubleshoot and resolve issues raised by clients and therapists via phone and live chat

Identify root causes of problems and collaborate with product teams to enhance the platform

Educate customers about the platform while providing excellent customer service

Required Qualifications

Self-motivated and eager to learn

At least one year of customer-facing professional experience is preferred

Basic programming or engineering skills and / or education in a business or technology-related field is a plus

Ability to work independently and adapt to changing priorities

Comfortable meeting quantitative metrics related to customer interactions