Customer Solutions Coordinator

Customer Solutions Coordinator $23 / hr - $25 / hr

M W TH on-site in Irvine, CA (7 : 30am 4 : 00pm)

6+ month contract to possible hire

Job ID 2024-9729

We are looking for multiple Customer Solutions Coordinators . These are 6+ month contract to possible hire opportunities in Irvine, CA.

PC’s work a hybrid schedule with 3 days onsite and 2 days remote each week.

What you’ll do?

The Customer Solutions Coordinator is committed to delivering seamless customer experiences, overseeing, and owning the entire order-to-cash process from post-sale to coffee equipment installation.

Our focus is on supporting project-based installations, daily business orders, and processing service contracts and orders with efficiency and excellence.

Key Responsibilities :

Proactive Communication

• Communicate effectively with customers and internal stakeholders, providing updates on timelines, scope changes, and any new information impacting the project and order fulfilment.
• Serve as a central point of contact for all project- and order-related inquiries, demonstrating a proactive approach to addressing customer needs.

End-to-End Ownership

• Process sales orders in SAP and service work orders in Sales Force, taking full ownership of the process.
• Monitor customer orders and projects, coordinating all stakeholders (customer, third-party vendors, and cross-functional teams) to ensure smooth installation workflows and order fulfilment.

Timely Project Completion and order fulfilment

Drive towards on-time completion of all installation projects and order fulfilment, proactively addressing any obstacles or delays that may arise.

Information Management

Maintain meticulous records of all project- and order related information including master data, ensuring documentation is current and easily accessible.

Additional duties and responsibilities as assigned

The above is intended to describe the general content of and the requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

What you need to be successful in this role :

• High School Diploma or GED required.
• Previous experience in customer facing roles, administrative support, sales support, or similar project support role preferred.
• Solid computer skills; well-versed in Microsoft Office Suite, intermediate knowledge of Excel; experience using shared system resources (e.g. SharePoint, Teams).
• Strong math aptitude with regards to calculating discounts, interest, percentages, and ratios.
• Able to multi-task accurately under pressure with exceptional flexibility.
• Able to produce quality work with strict deadlines.
• Advanced knowledge of our systems, processes, and customer requirements
• Demonstrated ability to understand & effectively use SAP, Sales Force or systems is highly preferred.
• Excellent written and verbal communication skills.
• Ability to work independently, self-starter, self-motivator.
• Detail oriented, organized, & effective planner.
• Goal / results focused and highly accountable.
• Team player with a LEAN mindset seeing opportunities rather than problems.

Physical Requirements :

• Standing, Walking
• Manual dexterity
• Ability to Lift up to 50lbs occasionally

Overview :

Workplace type : Hybrid (3 days on-site, 2 days remote) Irvine, CA

Pay Range for CA, CO, IL, NJ, NY, WA, and DC : $23 / hour to $25 / hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training and / or experience.

About the Client

Our client is one of the leading manufacturers of coffee machines.

About Solugenix

Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world.

The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates.

We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result.

For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success.

In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen.

We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.