Customer Success Manager - Manufacturing Process Solutions

Customer Success Manager Manufacturing Process Solutions

Location : Chicago, IL. Willingness to travel within the US (approx. 50%)

About the company :

Our client is a European technology company specializing in digital quality management solutions for the manufacturing industry. For over 30 years, its modular software suite has helped global manufacturers in sectors such as aerospace, automotive, medical devices, and food production improve product quality, compliance, and operational efficiency.

Since its launch in 2024 in the US, the company has built a growing customer base of more than 50 companies across North America and a small but strong local team. With two Software Trainers already on board and a Vice President guiding US operations, the company is now ready to expand its commercial activities through the addition of a dedicated Customer Success Manager.

About the opportunity :

This role offers the chance to be part of a small, growing US team that helps manufacturers improve their quality processes with proven software solutions. As Customer Success Manager, you'll represent the company to prospective customers - someone who listens, understands production and quality challenges, and enjoys showing how the right software can make their work easier and more efficient.

You'll collaborate closely with the company's technical trainers to guide customers from first contact and demonstration through to successful onboarding. The position focuses on building trust, providing practical solutions, and developing long-term customer relationships that strengthen the company's presence in the US manufacturing market.

It's a great opportunity for someone with a background in manufacturing, quality, or process improvement who enjoys working with people, learning and teaching new tools, and being part of a supportive international team.

Your key responsibilities will include :

• Identify and develop new business opportunities in target manufacturing sectors.
• Lead the entire sales cycle : prospecting, product demonstrations (remote and on-site), proposal creation, and contract negotiation.
• Conduct consultative discussions with quality, operations, and IT stakeholders to understand process challenges and tailor solutions accordingly.
• Collaborate closely with the company's Software Trainers and European HQ to ensure seamless onboarding and excellent customer experience.
• Represent the company at trade fairs, customer or sales events, and industry conferences.
• Maintain accurate opportunity tracking and forecasts within Excel and CRM tools.
• Serve as a trusted partner to customers - focusing on long-term satisfaction rather than short-term transactions.

You'll thrive in this role if you have :

What The Company Offers :