Patient Service Representative - Express Care - 136762

UCSD Layoff from Career Appointment : Apply by 10 / 6 / 2025 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants : Apply by 10 / 15 / 2025. Eligible Special Selection clients should contact their Disability Counselor for assistance.

Effective 11 / 6 / 2025, the FTE of this position has been changed from 80% to 95%.

DESCRIPTION

Under the supervision of the clinic manager, the Front Desk Coordinator is responsible for customer service, registration, appointment scheduling, insurance verification, greeting and checking in and outpatients, collecting copayments, and answering telephones. Typical duties include answering multi-line incoming customer calls, completing the online registration, scheduling appointments, securing authorization for scheduled services, operating the fax machine, and operating the scanner. Performs other duties as assigned.

MINIMUM QUALIFICATIONS

A minimum of three (3) years previous related experience in a large complex healthcare setting.

Proven knowledge of third-party payors, including federal, state, and private health plans.

Proficient computer skills and ability to work between multiple systems during calls.

Demonstrated ability to work in an interactive environment.

Must possess excellent customer service skills, strong interpersonal and communication abilities, and consistently demonstrate empathy and kindness toward all staff and patients.

Ability to maintain strict confidentiality.

PREFERRED QUALIFICATIONS

EPIC experience.

Experience in a fast-paced, urgent care clinic.

Authorization and registration experience.

Urgent or Primary Care experience.

SPECIAL CONDITIONS

Must be able to work various hours and locations based on business needs.

Possible overtime. Must be willing and able to float to other locations as requested.

Employment is subject to a criminal background check and a pre-employment physical.

Must have flexibility to work nights, holidays, and weekends in alignment with clinic operational needs.

Pay Transparency Act

Annual Full Pay Range : $57,399 - $71,347 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent : $27.49 - $34.17

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).