I.T. Help Desk Specialist

Be the backbone of hope and healing.

At Minnesota Adult & Teen Challenge every role matters in helping people overcome addiction and find a new path forward. Whether youre working directly with clients or supporting behind the scenes your contributions make recovery return we offer a values-driven workplace supportive managers and opportunities to grow. That commitment has earned us recognition from Newsweek as a Best Addiction Treatment Center and seven straight Star Tribune Top Workplace awards.

Purpose : Responsible for providing technical assistance and support related to computer systems hardware or software. Responds to help requests isolates problems and determines and implements appropriate solution or escalates request to the appropriate level 2 team.

Essential duties and responsibilities :

Help Desk :

Provide helpdesk support and resolve problems to the end users satisfaction.

• Monitor and respond quickly and effectively to requests received through the IT helpdesk.
• Assigns or escalates requests to appropriate team members when necessary.
• Creates helpdesk tickets for any request that comes in through email or other communication channels for level 2 team members.

Target Compensation (Negotiable Based on Qualifications) :

$18.00 / hour-$20.00 / hour

Benefits and EECO :

Our robust benefits package includes medical HSA dental vision PTO dependent care FSA disability life insurance and 403b retirement plan.

We seek to recruit develop and retain the most talented people from a diverse candidate pool in order to successfully meet our mission of helping every Minnesotan find help and healing from addiction.

Mn Adult & Teen Challenge is an Equal Opportunity Employer and does not discriminate based on any category protected by federal state or applicable laws.

Reasonable accommodation is provided upon request.

Required Experience :

IC

Key Skills

user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support

Employment Type : Full-Time

Experience : years

Vacancy : 1